Behavioral Health Crisis Specialist

Job description

Behavioral Health Crisis Specialist

The City of Fayetteville is currently recruiting for four Behavioral Health Crisis Specialists in our Office of Community Safety (OCS) to provide community-based behavioral health crisis intervention, assessment, stabilization, and care coordination as a member of a Behavioral Health Alternative Response Team. Respond to individuals experiencing mental health, substance use, or psychosocial crises with the goal of reducing unnecessary involvement of law enforcement, emergency departments, and inpatient hospitalization whenever clinically appropriate. Collaborate with public safety agencies, emergency communications, healthcare providers, and community partners, as appropriate, to provide coordinated crisis response.

Essential Duties & Responsibilities

Respond, in collaboration with other team members, to 911 calls with an identified behavioral health component and provide crisis assessment, crisis intervention, de-escalation, safety planning, referrals, and linkage to care services for residents.

Provide post-crisis follow-up, care coordination, and service navigation to support stabilization and connection to behavioral health, healthcare, housing, and other community resources. This may include telephonic, telehealth, or in-person follow-up to promote continuity of care and reduce repeat crisis utilization.

Develop and implement crisis related safety plans; work with individuals, families, and other members of the Behavioral Health Alternative Response Team to determine if the individual requires a higher level of care requiring transport to a hospital or alternate transport destination.

Coordinate referrals, facilitate warm handoffs, and collaborate with community providers to ensure timely access to appropriate behavioral health and supportive services.

Provide behavioral health consultation, clinical assessment, and crisis intervention during behavioral health-related responses.

Conduct proactive community outreach to individuals experiencing homelessness, serious mental illness, substance use disorders, and co-occurring disorders who may have unaddressed behavioral health or social service needs.

Deliver services that are compassionate, trauma-informed, and attentive to the particular needs and values of each individual.

Maintain timely and accurate clinical documentation, safety plans, referrals, encounter records, and outcome reporting in accordance with department policies and applicable privacy requirements.

Participate in team/department meetings, in-services, and supervisory sessions as required.

Minimum Qualifications

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two years of experience providing crisis intervention, behavioral health assessment, de-escalation, and care coordination for individuals experiencing mental health, substance use, or psychosocial crises. Experience working in community-based settings, emergency behavioral health services, mobile crisis response, hospitals, or crisis stabilization programs is preferred. Training: Equivalent to a Bachelor's degree from an accredited college or university in social work, psychology, counseling, behavioral health, human services, criminal justice, sociology, or another closely related behavioral health or human services field.

Licensing & Certifications Required: Possession of an appropriate, valid driver's license and ability to maintain insurability. Preferred: Certified Alcohol & Drug Counselor (CADC), Licensed Clinical Social Worker (LCSW), Licensed Clinical Social Worker Associate (LCSWA), Licensed Clinical Addiction Specialist Criteria A (LCASA), Licensed Clinical Mental Health Counselor – A(LCMHC-A), Licensed Marriage and Family Therapist (LMFT(A)).

From the time of closing, the selection process is anticipated to last 4 - 6 weeks. The will consist of a panel interview with the selected candidate being subject to a pre-employment drug screen, background check, and driving history check. An Equal Opportunity Employer

Benefits

Health and Dental Insurance: The City of Fayetteville Employee Healthcare Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all regular status employees scheduled to work 30 hours or more per week. Employees may also choose to cover eligible dependents. The premium is deducted on a pre-tax basis, with the City paying a portion of the premium. Qualifying employees are eligible for benefits on the 1st day of the month following 30 days of service. Employer Paid Leave Vacation Leave: Regular employees begin accruing vacation leave the first day of employment. Accruals are based on years of service and the number of hours an employee is scheduled to work. Sick Leave: Regular employees begin accruing sick leave the first day of employment. Accruals are based on the number of hours scheduled to work; regular full-time employees accrue eight (8) hours per month. Sick leave hours accumulate without limits and may be used toward creditable service upon retirement from the NC Local Governmental Retirement System. Holidays: The City of Fayetteville observes 12 paid holidays per calendar year. When Christmas day is on a Wednesday, an additional holiday is provided making for 13 paid holidays. Bereavement: Regular employees are eligible for bereavement leave. The City will authorize 24 hours per calendar year to mourn or attend a funeral or memorial service of a family member. Retirement: The City of Fayetteville assists employees in securing their financial future during retirement by participating in the NC Local Governmental Employees' Retirement System, administered by the State of North Carolina. Regular employees scheduled to work 20 hours or more per week become members in the retirement system upon employment. As a member of this system, employees are required to contribute 6% of their gross salary on a tax-deferred basis. Deferred Compensation Plans: To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These programs enable regular full-time, and part-time employees working at least 20 hours per week, an opportunity to save a portion of their salary on a tax-deferred basis to supplement their retirement benefits. These programs are the NC 401(k) plan and NC 457 plan; both administered by Empower. The City currently contributes 4% of base salary to an eligible employee's NC 401(k) account. Cafeteria Plan / Supplemental Benefits: Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employee's expense through payroll deduction: -> Flexible Spending Accounts (FSAs) – Healthcare and Dependent Care Reimbursement Accounts (pre-tax) -> Short-Term and Long-Term Disability Insurance -> Optional Life & Accidental Death & Dismemberment Death Benefit: The first year an employee contributes to the retirement system, the City provides a death benefit of $3,000 once the employee is benefits eligible. After one year as a contributing member of the Retirement System, a death benefit is provided by the NC Retirement System that is equal to the highest 12 months' salary in a row during the 24 months before death, no less than $25,000 and no more than $50,000. There is no cost to the employee for this benefit. Pay Periods / Deduction for Benefits / Direct Deposit: City employees are paid bi-weekly (every other Friday). Benefit deductions are taken for 24 pay periods of the year. As an added convenience and safety measure, the City requires all new employees to sign up for direct deposit. Employee Assistance Program: The EAP is available at no cost to all employees and their household members. The EAP provides confidential guidance on legal, financial and personal issues affecting your health, relationships and job.

Worksite address

fayetteville, NC, 28305, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.