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Job description
Quality AssuranceThe Quality Assurance is responsible for ensuring that the Behavioral Health is adhering to established performance and quality standards. Specifics duties include tracking performance data and generating reports, reconciling program data, and performing other tasks as assigned.Some of the duties and responsibilities are:Assist in the process of updating department policies and procedures.Provide feedback and collaborate with administration and clinical managers in the development of strategies for the implementation of Quality Improvement Plan (QIP's), and overall clinical standards, staff development through hands on chart corrections, in-service instructions based on developing a department training calendar.Establish working collaborative relationship with the clinical team in the development and maintenance of documentation manuals for both the Drug & Alcohol and Mental Health programs to support continued quality improvement and standardized documentation practices.Consult with clinical management team about the appropriateness of clinical staff, development of annual training plan, and on-going monthly revisions of departmental annual training plan.Assist in addressing regulatory agency grievance procedures.Other duties as assigned.Data Collection/AuditingConduct random and scheduled audits (independently and/or along with members of the management team), identify deficiencies and provide timely corrections. Immediately report to the Administrative Director and management team all deficiencies.Collect and evaluate data on how services are provided by each clinic.Maintain personnel credentialing files in coordination with management team. Review files to ensure regulatory credentialing compliance with NIAC, CBH, Office of Mental Health and Substance Abuse Services (OMHSAS) and DDAP.Assist in the preparation for clinical audits and the establishment of guidelines/processes to maintain audit readiness.Building Maintenance/SafetyPlan, implement, and evaluate quality program components to include, but not limited to, physical plant, documentation, and records to ensure the environment meets the social, emotional, health, and physical needs of the individuals.Monitor Receptionists' ExpectationsAssist with interviewing new candidates for the receptionist position.Train new hire receptionists.Conduct random PDMP and lab audits on Credible to ensure they are completed before every doctor's appointments.Manage doctors' schedules, holidays schedules, cash revenue, and report to Admin Director.Existing and New Hires Training/ClearancesProvide input, feedback, support and training in the development/implementation/adherence to best practices, recovery/resiliency principles, clinical models (i.e., CBT, trauma – focused approaches, PE), quality management and documentation expectations.Gather new hire clearances and training certifications.Maintain updated clearances and trainings for existing staff.BenefitsHealth Insurance through Independence Administrators or $100/month reimbursement with proof of current insuranceVision and Dental Plans through SunLifeBasic Life Insurance (100% Employer Funded)403B Retirement Plan with Company ContributionFlexible Spending Accounts for Health, Childcare, and Public Transportation expensesEmployee Assistance Program including free counseling, trainings, webinars, and other resourcesCould be eligible for the Public Service Loan Forgiveness Program as APM is a non-profitVoluntary Plans include Accident, Critical Illness, and Hospital IndemnityShort-term and Long-term DisabilitiesEmployee Referral Program20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies12 Days of Paid HolidaysRequirementsMust be bilingual in Spanish and English.Must have completed an Associate's degree in any field.Minimum of 2 years of experience in healthcare administration.Strong organizational and multitasking abilities.Excellent communications and interpersonal skills.Proficient in healthcare management software (Credible) and Microsoft Office Suite.Proficiency in Numpad is a plus.
Worksite address
philadelphia, PA, 19140, US
Who can apply
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