About this opportunity
Hcareers lists this Bench / Task Force Manager opportunity in franklin, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Excellent Benefits Package, Competitive Salary, Travel Discounts, Perks, Professional Development
Job Description
We are looking for outstanding Bench Managers to be provide guidance and leadership to the supervision and operation of our hotels and teams. Through the guidance and leadership of Regional and/or General Managers, create and nurture a customer-focused, team centered, and entrepreneurial environment necessary to produce a profitable hotel. Additionally, assist to ensure consistent compliance with hotel policies and quality guest services while maximizing departmental profits. Indirectly offer supervision for the entire hotel as well as making policies and developing plans for carrying out work programs. The ideal candidate will possess a strong initiative and desire for personal achievement, while being an engaged and "best in class" team player.
Job Requirements
Travel, commitment and flexibility required.
The Bench Manager or Task Force Manager will be assist with the overall operation (and opening - where applicable) of the hotel including hiring, training, planning, budgeting, sales, guest satisfaction, associate satisfaction, owner satisfaction, revenue management, and timely reporting. Other responsibilities may include:
Ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share
Hold property leadership team accountable for strategy execution
Provide guidance and professional development of the property leadership team and all team members
Assist with ensuring sales engines are leveraged
Being active in the local community to build strong relationships with local officials, businesses, and customers
Assist with recruiting and onboarding program (interview, hire, train)
Communicate both verbally and in writing to provide clear direction to staff.
Drive and assist with the budgeting, forecasting, training, motivating and staffing of the rooms department including: telephone, housekeeping, front office, laundry, concierge and guest services.
Work closely with the Regional and General Managers in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel to ensure profitability and consistency. Solve problems of detail that come up in the course of the work.
Plan, organize, chair, attend and/or participate in various hotel meetings such as: staff meetings, rooms division meetings, front office meetings, BEO meetings, etc. as needed
Comply with attendance rules and be available to work on a regular basis
Perform any other job-related duties as assigned
Other Requirements
Ability to travel extensively on an as-needed basis
Reliable transportation and availability 24/7
May be required to work nights, weekends, and holidays
May be required to be on call when away from work
Proven track record of meeting budgets, understanding P&L statements, and cost controls
Proven ability to deliver exceptional guest service results as measured through guest satisfaction
Excellent problem solving and interpersonal skills
Strong leadership skills
Ability to read, write, and speak English
Proficiency with basic computer (PC) and office technology
Degree in Hotel or Hospitality Management a plus
Strong oral and written communication skills, inclusive of the ability to listen effectively and to speak clearly
Attention to detail
Planning and organizational ability
Multiple brand experience preferred
Accounting knowledge preferred
Crisis management - hearing and visual ability to observe performance and detect signs of emergency situations and respond with proper action
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information to resolve conflicts
Ability to exercise considerable managerial skills, as the position may involve frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and planning, organization development, and coordination of large scale work projects
Must be able to effectively work with very little or no supervision
Must be a leader, a driver and bottom line oriented
Valid driver's license (Real ID or Passport for travel)
Education And Experience
High school diploma required
Candidates for this position must have a minimum of 3 years hotel management experience of Department Head or above, experience in multiple rooms departments - preferred
Previous experience as a Select-Service or Full-Service Manager with a major hotel brand (i.e. Hilton, Marriott) preferred
Benefits
Hotel and Travel Discounts
Medical + HSA
Dental
Vision
Life, Voluntary and Supplemental Insurance
Long/Short Term Disability
401-K with Company Match
Tuition Reimbursement
Professional Development Opportunities
Competitive Compensation
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.
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Worksite address
franklin, TN, 37068, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.