About this opportunity
Conduent HR Services, LLC lists this Benefits Call Center Representative opportunity in chesapeake, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Benefits Call Center Representative
ONSITE – Chesapeake, VA
Pay: $16/hour – Please note this pay rate may be below your state’s minimum wage. Please take this into consideration when applying.
Monday – Friday | 8:30 AM – 5:30 PM EST
Some overtime may be required based on business needs.
About the role
As a Benefits Call Center Representative, you will support employees by answering inbound calls and helping them understand their healthcare, retirement, and other benefit options. You will handle a steady call volume while navigating multiple systems and may also assist with back-office tasks such as claims processing and general administrative work.
This role requires strong communication and customer service skills, attention to detail, and the ability to effectively manage multiple tasks in a fast-paced call center environment.
Key duties
Help participants understand benefit plan options and provisions
Respond to participant inquiries by phone and web
Complete customer-related transactions accurately and efficiently
Document calls thoroughly in the case management system
Complete callbacks promptly and escalate issues when necessary
Provide guidance on required forms and next steps
Meet established accuracy, timeliness, and performance expectations
Follow call center policies, procedures, and performance standards
Perform additional duties as assigned
Comply with all company policies and standards
Requirements
We’re looking for customer-focused team members with strong communication skills and the ability to provide professional, empathetic service. To be successful in this role, you should have:
Previous call center experience handling high-volume calls
Experience with healthcare or employer benefits highly preferred
Excellent verbal and written communication skills
Strong keyboarding skills and proficiency with Microsoft Office
Basic computer knowledge, including command prompts, shortcuts, and troubleshooting
Strong problem-solving skills
Ability to multitask effectively while navigating multiple systems
Ability to work independently with minimal supervision
High school diploma or GED
Ability to successfully complete required background screening and drug test, including education and employment verification
Must be 18 years of age or older
What you get
Health benefits for you and your family, including medical, dental, and vision, starting on day 1
Paid holidays and paid time off (PTO), vacation and/or sick time
Retirement savings plan
Opportunities for growth and advancement
Additional information
This is an onsite position in Chesapeake, VA
Candidates must be able to commit to the assigned schedule and maintain reliable attendance and punctuality
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $ 29,640- $ 37,050.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy .
Worksite address
chesapeake, VA, 23322, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.