About this opportunity
City of Chesapeake Virginia lists this Benefits Program Worker II- Intake/Ongoing opportunity in chesapeake, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Benefits Program Worker II- Intake/Ongoing
Working Title of Vacant Position Benefits Program Worker II- Intake/Ongoing
Job Type
Job Type Full Time
Posting Type
Posting Type Public
Number of Vacancies
Number of Vacancies 1
Department
Department HUMAN SVCS
Division
Division HS-SS ELIGIBILITY SVCS
Requisition Number
Requisition Number
Number of hours worked per week
Number of hours worked per week 40
Work Schedule
Monday – Friday 8 am – 5 pm;
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.
Work Site Location
Work Site Location Chesapeake, VA (100 Outlaw Street)
Position Driving Requirement
Position Driving Requirement O - Occasional
Pay Grade
Pay Grade GE09
Pay Basis
Pay Basis Semi-Monthly
Advertised Salary
$50,607/ annually
Actual starting salary based on qualifications and experience
Job Description
Take the Next Step in Your Human Services Career – Join Us as a Benefits Program Worker II (Intake)
Are you experienced in determining eligibility for TANF , SNAP , and Medicaid ? Do you have a deep understanding of policies and procedures—and know your way around VaCMS like a pro? If so, we want to connect with you about an exciting opportunity to make a meaningful impact with the City of Chesapeake’s Department of Human Services!
We’re looking for a skilled and motivated Benefits Program Worker II – Intake to join our team of professionals who are committed to helping individuals and families access vital public benefits and services.
In This Role, You Will:
Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
Navigate complex benefit program policies with confidence and accuracy
Use VaCMS and other systems to process applications, track cases, and document outcomes
Make timely, sound decisions and ensure all required documentation is accurate and up to date
Refer clients to public and private resources that support their overall well-being
Maintain a strong focus on service delivery and continuous quality improvement
What We’re Looking For:
Prior experience determining eligibility for TANF , SNAP , and Medicaid
Proficiency in Virginia Case Management System (VaCMS)
Strong policy comprehension, communication, and decision-making skills
A commitment to public service and a passion for helping others
Why Join Us?
Be a vital part of a team that supports the health and stability of our community
Work in a supportive, fast-paced environment where no two days are alike
Opportunities for professional development and career growth
Competitive pay and great benefits in a mission-driven workplace
The City of Chesapeake offers an exceptional range of benefits. Please browse ourBenefits Brochure, for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires a high school diploma or GED / HSE and completion of government assistance programs.
EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience.
SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards . Must have completed state required SNAP and Medicaid program training.
SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications
Preferred certification in Phase I & II Policy Training for TANF , Medicaid, and Food Stamps
Preferred 3 years’ experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSS
One of SPIDeR, VaCMS, DMIS , and MMIS experience in determining Eligibility in the Intake/On-going unit
Job Open Date
Job Open Date 08/18/2026
Job Close Date
Job Close Date 09/27/2026
Open Continuous No
Special Instructions to Applicants
Overall Physical Strength Demands
Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical Demands
C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.
Standing
Standing Frequently- From 1/3 to 2/3 of the time.
Sitting
Sitting Frequently- From 1/3 to 2/3 of the time.
Walking
Walking Frequently- From 1/3 to 2/3 of the time.
Lifting
Lifting Frequently- From 1/3 to 2/3 of the time.
Lifting Amount
Lifting Amount Exerting up to 10 lbs
Carrying
Carrying Frequently- From 1/3 to 2/3 of the time.
Carrying Weight
Carrying Weight Exerting up to 10 lbs
Pushing/Pulling
Pushing/Pulling Frequently- From 1/3 to 2/3 of the time.
Pushing/Pulling Weight
Pushing/Pulling Weight Exerting up to 10 lbs
Reaching
Reaching Occasionally- Up to 1/3 of the time.
Handling
Handling Occasionally- Up to 1/3 of the time.
Fine Dexterity
Fine Dexterity Frequently- From 1/3 to 2/3 of the time.
Kneeling
Kneeling Occasionally- Up to 1/3 of the time.
Crouching
Crouching Rarely- Less than 1 hour per week.
Crawling
Crawling Rarely- Less than 1 hour per week.
Bending
Bending Occasionally- Up to 1/3 of the time.
Twisting
Twisting Frequently- From 1/3 to 2/3 of the time.
Climbing
Climbing Occasionally- Up to 1/3 of the time.
Balancing
Balancing Rarely- Less than 1 hour per week.
Vision
Vision Continuously- 2/3 or more of the time.
Hearing
Hearing Continuously- 2/3 or more of the time.
Talking
Talking Continuously- 2/3 or more of the time.
Foot Controls
Foot Controls Continuously- 2/3 or more of the time.
Machines, Tools, Equipment and Work Aids Used
Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment.
Protective Equipment Required
N/A
Health and Safety
D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never
Mechanical Hazards
Mechanical Hazards N = Never
Chemical Hazards
Chemical Hazards N = Never
Electrical Hazards
Electrical Hazards S = Seasonally
Fire Hazards
Fire Hazards S = Seasonally
Explosives
Explosives S = Seasonally
Communicable Diseases
Communicable Diseases S = Seasonally
Physical Danger or Abuse
Physical Danger or Abuse S = Seasonally
Other
If Other, Description
D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never
Dirt and Dust
Dirt and Dust D = Daily
Extreme Temperatures
Extreme Temperatures D = Daily
Noise and Vibration
Noise and Vibration D = Daily
Fumes and Odors
Fumes and Odors D = Daily
Wetness/Humidity
Wetness/Humidity D = Daily
Darkness or Poor Lighting
Darkness or Poor Lighting D = Daily
Primary Work Location
Non-Physical Demands
C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.
Time Pressures
Time Pressures Continuously- 2/3 or more of the time.
Emergency Situations
Emergency Situations Frequently- From 1/3 to 2/3 of the time.
Frequent Change of Tasks
Frequent Change of Tasks Continuously- 2/3 or more of the time.
Irregular Work Schedule/Overtime
Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time.
Performing Multiple Tasks Simultaneously
Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team
Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Tedious or Exacting Work Continuously- 2/3 or more of the time.
Noisy/Distracting Environment
Noisy/Distracting Environment Continuously- 2/3 or more of the time.
Other
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
NO
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests 0
Maximum Requests 4
Supplemental Questions
Required fields are indicated with an asterisk (*).
This position requires completion of state-mandated SNAP and Medicaid program trainings. Please provide a list of all relevant trainings you have completed. If none, please indicate “N/A.”
Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details. Yes
No
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Worksite address
chesapeake, VA, 23322, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.