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Job description
About Us
nPeachtree Bikes, Sycamore Cycles, and Motion Makers are a connected network of passionate cycling retailers, each with its own local roots but united by a shared mission—to provide exceptional service, top-tier products, and a welcoming experience for riders of all levels. With locations across Georgia and North Carolina, we work together to set the standard for cycling retail, offering opportunities for team members to grow, learn, and thrive in a high-energy, supportive environment. If you're ready to turn your passion for cycling into a career, we'd love to have you join our team.
nJoin Our Team
nPeachtree Bikes is hiring a Service Writer to join our passionate team at our Atlanta/Chastain **** location! Whether you're an experienced bike enthusiast or looking to combine your love of cycling with a rewarding retail career, this is your opportunity to grow in a supportive and dynamic environment.
nWe're a locally owned and operated bike shop that specializes in mountain bikes, road bikes, and electric bikes. With our commitment to exceptional customer service and a passion for all things cycling, we've become the go-to destination for riders of all levels.
nPosition Overview
nAs a Service Writer , you'll be the first point of contact for customers needing bike service and repairs. Your role is to provide outstanding customer service, assess bike issues, write accurate work orders, and communicate effectively with both customers and service technicians. You'll ensure every customer leaves confident in their bike's care and excited to ride.
nKey Responsibilities
nnCustomer Interaction: Greet customers warmly and listen to their service needs, whether it's a simple tune-up, a repair, or a major overhaul.
nWork Order Creation: Diagnose and record bike issues accurately while providing detailed work orders for technicians.
nService Recommendations: Offer expert advice on maintenance needs, part replacements, and upgrades to improve the bike's performance.
nScheduling: Manage service appointments, prioritize urgent repairs, and ensure timely delivery of completed jobs.
nTechnical Knowledge: Maintain a strong understanding of bike mechanics, including drivetrain systems, brakes, wheels, and e-bike components.
nTeam Collaboration: Work closely with service technicians to ensure clear communication and smooth workflow.
nCustomer Follow-Up: Provide updates on service progress and contact customers when bikes are ready for pickup.
nMerchandising Support: Assist in promoting parts, accessories, and service packages that enhance the customer's cycling experience.
n nWhat You'll Bring
nnCycling Knowledge: A strong passion for cycling and understanding of bike components and maintenance.
nCustomer Service Skills: Friendly, approachable, and able to build trust with customers.
nOrganized & Detail-Oriented: Able to manage multiple work orders and maintain accurate records.
nTechnical Background (Preferred): Experience in bike repair or knowledge of mechanical systems is a plus but not required.
nTeam Player: Willing to collaborate with technicians, sales associates, and other team members.
nCommunication Skills: Strong verbal and written communication to explain complex repairs in simple terms.
nProblem-Solving Ability: Able to think quickly and offer practical solutions for customers' concerns.
n nWhy Work With Us?
nnCompetitive hourly pay plus profit sharing bonus
nEmployee discounts on Specialized bikes, gear, and accessories.
nAccess to demo bikes for personal use.
nGrowth opportunities for those passionate about careers in the bike industry.
nBe part of a supportive and inclusive team.
nShare your love of cycling with customers every day.
n
Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.