This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Bilingual Client Ar Specialist IAt TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation. Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.The Bilingual Client AR Specialist I is for a self-motivated, results-oriented, enthusiastic individual who will work on a variety of collections and AR duties within our B2B programs, to include interacting with internal teams and external clients, customers and merchants. The individual must display a strong sense of urgency, and ownership when handling customer receivable inquiries. This role will provide direct support to customers, as well as the entire Client Accounts Receivable team for their daily responsibilities.Duties and ResponsibilitiesFacilitate the execution of TreviPay's Standard Operating Procedures (SOP) to support B2B collection efforts. Call-first mindsetRecord all customer interaction details, comments, and complaints within the CRM systemProvide an elite customer experience in all interactions via phone, email and meeting, with both internal and external stakeholdersAnswer incoming phone calls, make outbound calls, and successfully respond to customer inquiries within expected quality and timeliness measures (based on HEAR training).Meet/exceed departmental KPI's (past-due rate, 60+% and others as specified)Demonstrate the ability to meet/exceed both quality and productivity performance expectationsRespond to requests for information, such as payment history and open invoice requests, and navigate core systems as neededDemonstrate the ability to solve for root cause, helping to set customers up for future successManage relationships with large, strategically significant customers requiring frequent contact and a strong partnershipDemonstrate proficiency in solving complex problems by both identifying root cause and independently taking steps to resolve the issue and prevent future occurrencesPerform ad hoc account reconciliations to help determine if payment application or large-scale reconciliation is necessaryProvide customers/clients with guidance on how to streamline their processes for operational efficiencyFacilitate/lead conference calls with stakeholders as neededParticipate in projects designed to improve organization processes or improve efficiency.Provide feedback and collaboration with other team members to improve training and documentation for processes and proceduresAvailable to pivot to both other programs, teams, and markets as needed, including liaison with external customer support agencies (e.g. WNS) and nominated internal liaisonsProfessional proficiency in English and Spanish (spoken and written) requiredQualificationsAbility to multi-task and make routine decisionsAbility to work quickly and accurately simultaneouslyAbility to meet deadlinesCustomer-centric focus and professional demeanorStrong communication skills including writing, speaking and active listeningPositive attendance, dependability, and reliabilityProven ability to assess, prioritize, and balance daily workloadAttention to detailListens with empathyGood problem-solving and critical-thinking skillsGood analytical skillsProficient in Microsoft Office Suite, with strong skills in Excel and WordFamiliar with SalesforceAdaptable and fast adopter of TreviPay in-house IT systemsYears of Experience1-2 Years of experience highly preferredEducationHigh School/College/bachelor's degree PreferredWhy you will love working at TreviPayCompetitive salaryPaid parental leaveGenerous paid time offMedical, dental, vision, FSA, Life/AD&D, long and short term disability401K matchingEmployee referral programAt TreviPay we believe:in saying yes to unique and challenging requirementsempowered team members are creative team membersour products make the customer's day just a little bit betterwork/life balance makes us all more effectiveTreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact to request an accommodation.
Worksite address
overland park, KS, 66204, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.