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Job description
Make a real difference in your community!
nMaximus is hiring a Bilingual Community Outreach Specialist (English/Spanish) in Santa Cruz, CA! In this role, you'll be the face of Medi-Cal managed care-connecting individuals and families to the healthcare resources they need, guiding them through enrollment, and helping them make informed decisions about their coverage.
nIf you're passionate about helping others and want a role where your work creates immediate, meaningful impact, this is your opportunity.
nThis is a fully onsite role based in Santa Cruz, CA.
nWhy Maximus?
nnn?? Competitive Compensation - Quarterly bonuses based on performance
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nn?? Professional Development Opportunities- Participate in training programs, workshops, and conferences.
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nn?? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
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nn?? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
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nn?? Tuition Reimbursement - Invest in your ongoing education and development.
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nn?? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
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nn?? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
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nn??? Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
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nn?? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
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nn??? Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
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n nMust reside in Santa Cruz County and be able to work onsite at our Santa Cruz locations. Travel within the county is part of the role-mileage reimbursement is provided for any travel beyond your home base location.
nEssential Duties and Responsibilities:
nnnCoordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels.
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nnRespond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines.
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nnPerform initial eligibility screening for services using defined criteria and procedures.
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nnReview and screen applications and supporting documentation for completeness and accuracy.
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nnEnter, update, and maintain application, intake, and case information in applicable databases and systems.
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nnResearch, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable.
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nnContact customers or providers to obtain missing or incomplete information related to applications or documentation.
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nnCoordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results.
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nnAssist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs
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nnDetermine urgency and sensitivity of incoming matters and route or escalate appropriately.
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nnSupport outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process.
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n nMinimum Requirements
n'- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
nProgram Specific Requirements
nnnReliable transportation and valid automobile insurance
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nnValid CA Driver's License
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nnKnowledge of the local community
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nnWilling and able to travel throughout surrounding counties as needed
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nnMileage reimbursed for travel to locations outside of your assigned central location in Santa Cruz
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nnFluency in threshold languages (English and Spanish)
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nnSix months of customer service experience
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nnPresentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
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nnExperience working with low-income and diverse populations preferred
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n n#CAHCO #LI-Onsite #TrendingJobs #HotJobs0630LI #HotJobs0630FB #HotJobs0630X #HotJobs0630TH #TrendingJobs #c0rejobs #CoreCSR
nMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
nMinimum Salary
n$20
nMaximum Salary
n$20
Worksite address
santa cruz, CA, 95061, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.