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Job description
Job TitleJob Description Required Education • High School Diploma or equivalent Required Experience • Minimum 1 year of customer service experience required Bilingual proficiency in English and Spanish required Experience handling inbound customer calls and resolving account-related questions or concerns Experience researching customer accounts, reviewing payment histories, and addressing billing inquiries Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook Strong verbal and written communication, organizational, and problem-solving skills Ability to manage multiple priorities, work under pressure, and meet deadlines Strong attention to detail and proofreading skills Ability to learn and effectively use additional systems and applications as needed Ability to work independently with minimal supervision and collaboratively within a team environment Job Duties • Handle inbound customer calls regarding account questions, billing inquiries, payment histories, payoff quotes, and related matters • Research customer accounts to identify relevant information, issues, and potential resolutions • Determine the appropriate method for resolving customer concerns while maintaining customer satisfaction and adhering to company policies and procedures • Respond to billing inquiries and provide accurate information regarding customer accounts • Verify payment histories and provide payoff quotes as requested • Coordinate with appropriate internal departments to resolve customer issues and concerns • Explain standard procedures, policies, and issue resolutions clearly to customers • Follow up with customers by phone or in writing to ensure issues have been resolved and customer satisfaction is maintained • Maintain accurate records and track customer interactions and issue resolution as required • Manage multiple customer inquiries and priorities while meeting established deadlines and service expectations • Work under close supervision or within clearly defined procedures, depending on the assigned task • Accurately track working hours and comply with applicable overtime requirements**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Worksite address
kingwood, TX, 77339, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.