About this opportunity
Slice Merchant Services lists this Bilingual Customer Service Representative opportunity in holmdel, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and services. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Slice Merchant Services is seeking friendly, energetic, and reliable professionals to join our team as Customer Service Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies and resources to solve customers’ inquiries and issues. Our Customer Service Representatives are the first point of contact for customers needing help ranging from billing questions to additional services. So we are interested in hiring individuals with a commitment to customer satisfaction and an ability to smoothly and quickly assist the customer while making accurate decisions.
The ideal Customer Service Representative must have:
Minimum 1-year Call Center, Customer Support, and/or Tech Support experience
High School diploma or equivalent
An Articulate, Friendly and Professional Demeanor
Excellent communication, organizational and interpersonal skills
Basic computer skills
Salesforce experience is a plus
Responsibilities:
Handle customer inquiries and complaints
Provide xhqgsiq information about our services
Resolve customer issues and concerns
Document and update customer records based on interactions
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently
Follow up with clients to ensure that they are satisfied with equipment/programs
Manage large amounts of incoming calls
Job Type: Full-time
Worksite address
holmdel, NJ, 07733, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.