About this opportunity
The Nagler Group lists this Bilingual Customer Service Representative opportunity in waltham, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Recruiting Manager at The Nagler Group
Location: Hybrid (Waltham/Boston)
Pay: $20–$22/hour
Schedule: Full-time, 11:30 AM – 8:00 PM (occasional flexibility to start earlier)
Overview
Join a fast-paced call center team assisting people with questions about commuter benefits (T passes and Commuter Rail) available through a federal pre-tax program. You’ll be handling mostly inbound calls and a few outbound follow-ups for escalated issues.
Key Responsibilities
Answer up to 100 inbound calls daily from individuals inquiring about commuter benefits
Make occasional outbound calls for escalated issues
Provide clear, helpful, and professional customer service
Navigate systems to assist with benefit-related questions and updates
Training is onsite in Waltham for the first 2–3 weeks, Monday–Friday, 9:00 AM – 5:00 PM
After training, the schedule is hybrid: in-office Tuesdays and Wednesdays, remote the other days
Must be open to going into the Boston office occasionally (Commuter Rail is recommended from Waltham or your home)
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Staffing and Recruiting
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Worksite address
waltham, MA, 02254, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.