About this opportunity
Tesla lists this Bilingual Customer Service Specialist, Wall Connector opportunity in buffalo, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Tesla Wall Connector SpecialistTesla Wall Connector Specialists are the voice of our Diagnostics team on a Global scale. They perform initial troubleshooting with the customer as well as remote investigations and resolutions with or without customer intervention. Additionally, the Tesla Powerwall Support Specialists educate customers and installers on the Wall Connector features and functionalities. Specialists also serve as a liaison between Certified Installers and their Account Managers to ensure that the end customers' needs are satisfied. Candidates must be fluent in both French and English, with strong verbal and written communication skills in both languages to effectively collaborate with diverse teams and customers.Schedule: Hours of operation are Monday through Friday, 10:30AM - 7:00PM ESTResponsibilitiesDeliver a high level of customer service on every interactionOwn the relationship from the first customer contact until resolution in omni channel environment and the Customer of any home or mobile charging equipmentProcessing warranty-based returns for home charging products with customers and support teamsProvide troubleshooting and customer support for mobile app and account management for Tesla charging productsAchieve expectations on all Key Performance Indicators, monthly, quarterly and bi-annuallyAchieving Tesla's standards of excellent customer communication, advocacy and educationRequirementsMinimum of 1 year of customer call handling experienceUnderstand Telemetry Data (Periscope Graphing, Basic Data Mining)Configuration Analysis and Modification (Telescope)Connectivity and Networking (Connecting to Customer Network)Account Administration (Garage, Toolbox, Password Assistance, Commissioning, Product Replacement, Account updates and corrections)Must be fluent in both French and English, with strong verbal and written communication skills in both languages.Critical Thinking (Order of Operations, Signal (Energy) Flow, Firm vs soft vs Hardware, Trend Spotting, Push vs Pull)Compensation & BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Medical plans > plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)Employee Assistance ProgramSick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected CompensationTech Support Specialist I - $19.44 - $29.16/hour+ cash and stock awards + benefits for all levelsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Worksite address
buffalo, NY, 14201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.