Job description
This is a remote position.
Bilingual Customer Service Representative (Spanish/English) Remote – New York or Florida (Preference given to candidates near Plainview, NY or Ocala, FL)
$17–18/hour + Overtime | Fully Remote | 24/7/365 OperationJoin an established remote customer service team in a fast-paced, collaborative call center environment. We're seekingFLUENT Spanish/EnglishCustomer Service Representativeswho are passionate about helping customers and delivering exceptional service. This fully remote opportunity offers the chance to be part of an employee-centric team that values teamwork, reliability, and a positive customer experience in a 24/7/365 operation.
What You'll Do
Provide outstanding customer support via phone and chat in Spanish and English.
Greet customers, verify account information, listen carefully, and demonstrate empathy.
Assist customers with account questions, service inquiries, and basic troubleshooting.
Troubleshoot internet, Wi-Fi, and basic device issues.
Document customer interactions accurately using internal systems.
Escalate more complex issues to the appropriate team when needed.
What You Bring
Fluent in Spanish and English (spoken and written).
At least one year of customer service experience (call center experience preferred).
Strong communication, multitasking, and problem-solving skills.
Comfortable navigating multiple computer applications while assisting customers.
Patient, professional, and calm when working with customers.
Must reside in New York or Florida.
Remote Work RequirementsCandidates must provide their own:
Updated Windows PC or Mac computer.
Hardwired internet connection with a minimum download speed of 300 Mbps.
Quiet, professional workspace free from distractions.
Pay & Schedule
Pay: $17–18 per hour, depending on experience.
Overtime available.
Paid training.
Current schedule: Thursday through Monday, 3:00 PM – 12:00 AM ET, with Tuesday and Wednesday off.(Days off are subject to change based on business needs.)
This is a24/7/365 operation, including weekends and holidays.
Schedules are subject to change based on the client's business needs,so candidates must be flexible and available to work other shifts as needed.
Shift preferences and availability will be discussed during the interview process.
Two 15-minute breaks and one 30-minute meal break per shift (per company policy).
Why Apply?
Join an employee-centric company that values teamwork, collaboration, and outstanding customer service.
Fully remote position with a supportive management team.
Opportunity to build valuable customer support skills in a growing organization.
Paid training, overtime opportunities, and a positive team environment.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.