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Job description
Bilingual Customer Success Manager (Spanish/English)Washington, DC (Hybrid)At Goodshuffle, we're on a mission to bring joy to the business of events. Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses. At Goodshuffle, we believe in delivering incredible value to our customers through innovative tools and world-class support.As a Bilingual Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers, ensuring they're set up for success, using the platform effectively, and seeing measurable impact in their day-to-day operations. You'll be an advocate for your customers while helping drive retention, adoption, and growth, and you'll play a key role in how we build an exceptional experience for every event professional we serve.This is an ideal opportunity for someone early in their career who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.Responsibilities:Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycleConduct onboarding calls, training sessions, and ongoing customer communication in both Spanish and EnglishMonitor customer health and usage, proactively reaching out to keep customers engaged and successfulEducate customers on new features, best practices, and time-saving workflowsServe as the primary point of contact for questions, feedback, and troubleshooting in the language your customer is most comfortable inAct as an internal voice for Spanish-speaking customers, surfacing patterns and feedback to the broader CX and product teamsMaintain detailed and up-to-date account notes, usage metrics, and communications in internal toolsContribute to team processes and knowledge-sharing as we scaleRequirements:Professional fluency in Spanish and English is required. You will conduct calls, training sessions, and written communication in both languages dailyEarly career or recent graduates welcome. We care more about how you think and how you work than years on a resumeExcellent written and verbal communication skills in both languagesStrong organizational skills with attention to detail and follow-throughA genuine desire to help others succeed and a proactive approach to problem-solvingAbility to manage multiple accounts and priorities in a fast-paced environmentUses AI to meaningfully reduce time on routine work, reviews and validates outputs before they go anywhere, and is developing a clear sense of where AI earns its keep versus where it doesn'tTeam-oriented, feedback-friendly, and eager to growNice-to-Haves:Experience working with small business customers or in the events industryFamiliarity with tools like Claude, Intercom, HubSpot, FullStory, and ConfluenceWhat We Offer:Competitive salary and benefitsWashington, DC Metro Area preferred; remote considered for the right candidateStrong feedback culture with mentorship and growth opportunitiesA passionate, tight-knit team focused on innovation and impactA chance to make a real difference for small business owners in the events worldIf you love helping customers thrive and want to grow your career in Customer Success, we'd love to hear from you.
Worksite address
washington, DC, 20001, US
Who can apply
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