About this opportunity
HireTalent lists this Bilingual English/Spanish Care Coach opportunity in wesley chapel, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview We are seeking a compassionate and motivated Care Coach I to support members in achieving and maintaining optimal health and wellness outcomes. This role serves as an advocate, educator, and care coordinator, helping members navigate healthcare resources, overcome barriers to care, and actively participate in their healthcare journey.
The ideal candidate has experience working with diverse populations, strong communication skills, and a passion for improving health outcomes through coaching, care coordination, and member engagement.
Responsibilities
Care Coordination & Member Support
Assess member needs and develop individualized care plans
Guide members and families toward healthcare, community, and social service resources
Identify and address barriers that may impact health outcomes, treatment adherence, or access to care
Support members in achieving healthcare goals through education, coaching, and ongoing engagement
Monitor member progress through assessments, data review, and direct communication
Collaborate with healthcare providers, caregivers, and community partners to coordinate services
Health Coaching & Wellness
Utilize coaching techniques to promote behavior change and healthy lifestyle choices
Support chronic condition management and preventive health initiatives
Encourage member participation in wellness and health promotion programs
Assist members in understanding available healthcare benefits and resources
Documentation & Case Management
Document member interactions, care plans, and progress accurately in electronic systems
Maintain case notes and records across multiple platforms
Track outcomes and support continuous improvement of care management activities
Follow established policies, procedures, and professional standards
Member Advocacy
Serve as a resource and advocate for members and families
Promote positive healthcare experiences and improved care outcomes
Communicate effectively with members, providers, and internal stakeholders
Support initiatives focused on consumer satisfaction and quality improvement
Required Qualifications
Bachelor's degree
Minimum of 2 years of related experience in healthcare, care coordination, case management, social services, wellness coaching, or a related field
Strong knowledge of Microsoft Word and Excel
Excellent verbal and written communication skills
Strong interpersonal and relationship-building abilities
Ability to learn and utilize healthcare technology and electronic systems
Experience working with multiple software applications and databases
Valid state driver's license
Reliable personal vehicle
Proof of personal automobile liability insurance with minimum coverage of:
$100,000 bodily injury per person
$300,000 bodily injury per accident
$100,000 property damage liability
Ability to complete required Tuberculosis (TB) screening
Passion for improving consumer experiences and health outcomes
Preferred Qualifications
Master's degree
Experience working with Medicare and Medicaid populations
Experience documenting electronic case notes and working across multiple healthcare systems
Experience with health coaching, wellness programs, or care management
Knowledge of community health agencies, social service organizations, and local community resources
Experience supporting vulnerable or complex-care populations
Key Skills
Care Coordination
Case Management
Health Coaching
Member Advocacy
Community Resource Navigation
Wellness Promotion
Care Planning
Patient Engagement
Documentation & Case Notes
Customer Service
Relationship Management
Problem Solving
Communication
Worksite address
wesley chapel, FL, 33543, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.