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Job description
Bilingual Sales Support Analyst - Tier 1PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French and English) Sales Support Analyst. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.Job Responsibilities:Handling incoming external and internal issues, concerns, and requests in French and English language through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely mannerLogging and documenting all customer interactions within our ticketing system and escalating matters as requiredCollaborating with other groups/departments to streamline service deliveryIdentify opportunities to drive process improvements that positively impact the client's experienceDevelop knowledge and understanding of our software and supporting infrastructureAchieve program certification within your primary group within 3 months and additional program certification/s within 15 monthsAchieving and exceeding KPI targets and other metrics defined by the departmentAvailable to travel at least 1 week per month throughout the US and CanadaKeeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notesCommit to ongoing personal development and cross-training as recommended by your Team LeadQualifications:High school diplomaMust have Valid Driver's licensePrevious customer service, helpdesk or dealership experience will be considered an assetExcellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and EnglishStrong decision making and analytical abilitiesStrong detail orientationEffective time management and organization skills.Ability to work independently and within a team environmentWhat we offer:Professional Development – Continuous training, industry certifications, and clear pathways for career advancementTravel Opportunities - Travel to locations across Canada, the U.S., and the CaribbeanComprehensive health benefits - Medical and dental coverage to support your well-beingPaid Time Off – PTO to help you recharge and maintain work-life balanceInclusive culture - A collaborative, supportive team environment where your ideas and voice truly matterEmployee recognition - Regular appreciation programs and performance-based incentivesCompetitive compensation packageCompetitive annual base salaryUp to $4,800 per year in product certification bonusesOutstanding travel incentive bonusesAdditional performance incentivesAttractive employee referral bonusesStaff discounts – Exclusive savings with partners such as GM, Dell, and moreShould you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.
Worksite address
arlington, TX, 76010, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.