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Job description
Bilingual Legal Services Case Manager
The Bilingual Legal Services Case Manager walks alongside survivors of domestic violence and human trafficking as they navigate one of the most complex and high-stakes systems they will ever face, the legal system. In this role, you will be the person who makes that system accessible: explaining protective orders in plain language, accompanying clients to court, building relationships with judges, attorneys, and law enforcement, and connecting clients to the full range of services ASP has to offer.
This is a role for someone who brings both legal knowledge and deep compassion, someone who understands that safety planning and empathy are just as important as paperwork. Bilingual (English/Spanish) proficiency is required.
Eligibility & Intake
Conduct client eligibility determinations using CIS and Infonet
Complete all required funding documentation, including DHS, ICADV, and Medicaid paperwork
Needs Assessment & Service Planning
Conduct needs assessments using IM+CATS and/or IM+CANS
Develop individualized service plans and safety plans for survivors of domestic violence and human trafficking
Connect clients to ASP programs and community resources through the referral process
Legal Documentation & Court Support
Assist clients in preparing and filing orders of protection and other protective orders
Accompany clients to court hearings; provide emotional support and procedural guidance
Explain court procedures and legal options in accessible, empowering language
Legal System Navigation & Advocacy
Serve as liaison between clients and the State's Attorney's Office, legal aid organizations, and Lake County law enforcement
Educate court and law enforcement personnel on the Illinois Domestic Violence Act and Lake County protocols
Represent ASP and the needs of survivors in community settings
Documentation & Team Support
Maintain accurate, timely client records in CIS and Infonet
Support interns, volunteers, and new staff through training and procedural guidance
Participate in staff meetings, agency trainings, and organizational initiatives
Medicaid Billing Notice
This position includes Medicaid billing as an essential function. The employee must maintain all credentials required to bill under applicable Medicaid programs, including RSA, MHP, or QMHP designation as required by role and funder.
Requirements
What We're Looking For
Required
Bachelor's degree in counseling, social work, criminal justice, or a closely related field (HS diploma/GED + 3–5 years of qualifying experience may be considered in lieu of degree)
Minimum 2 years of experience working with survivors of domestic violence or within the criminal justice system
Bilingual proficiency: English and Spanish required
Knowledge of the Illinois Domestic Violence Act, Human Trafficking Act, mandated reporting, HIPAA, and 42 CFR Part 2
Proficiency in Microsoft 365; ability to learn client database systems (CIS, Infonet)
Valid driver's license and reliable transportation
Preferred
Master's degree in social work, counseling, or a related field
QMHP, RSA, or MHP designation (or willingness to obtain)
Experience in court advocacy, legal aid, or cross-system collaboration with law enforcement and legal partners
Experience with IDHS, ICADV, VAWA, or Medicaid billing compliance
Familiarity with IM+CANS, IM+CATS, Infonet, or agency LMS
You will thrive in this role if you:
Bring a trauma-informed, empowerment-based approach to every client interaction
Can hold space for someone in crisis while simultaneously managing complex paperwork and court deadlines
Feel energized by building relationships across systems, courts, law enforcement, legal aid, and community partners
Are fluent in English and Spanish and understand the cultural nuances that matter to the communities we serve
Believe in a world free from violence and want your work to help build it
Work Environment
This position operates across professional office settings, Lake County courthouses, law enforcement agencies, and community partner sites. Employees regularly encounter trauma disclosures and high-stress crises. Flexible scheduling is required to accommodate court accompaniment and client needs. Up to two holiday shifts per year are required.
Benefits
This position is part-time and does not qualify for agency-sponsored benefits, including health, dental, vision, or retirement plans.
Additional Information
This posting outlines the role's primary responsibilities. A full job description will be provided upon hire.
Pre-Employment Requirements
Pre-employment requirements include DCFS and criminal background checks, fingerprinting, professional reference and license verification, and clearance through the sex offender registry and the Office of Inspector General (OIG).
Equal Opportunity & Inclusive Hiring Statement
A Safe Place is an Equal Opportunity Employer committed to building a diverse, inclusive, and trauma-informed workplace. We strongly encourage applications from individuals of all backgrounds and identities and are dedicated to providing a respectful environment free from discrimination or harassment.
Worksite address
waukegan, IL, 60087, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.