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Job description
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
nRegions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
nJob Description:
nAt Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts.
nPrimary Responsibilities
nnnCalls customers about early delinquency account statuses
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nnWorks with customers to resolve account delinquency status while minimizing company interest losses
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nnImplements repayment plans as necessary and collects delinquent payments
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nnEnsures that files and paperwork are properly and accurately completed
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nnEnsures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
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nnMay contact outside parties to collect or clarify documentation
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n nThis position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
nThis position is incentive eligible.
nRequirements
nnnHigh School Diploma or GED
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nnApplicants will be expected to pass any assessment associated with the position
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n nSkills and Competencies
nnnAbility to interpret and ensure compliance with applicable rules, regulations, and industry guidance
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nnAbility to work in a fast-paced environment
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nnDetailed oriented
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nnProficient in Microsoft Excel and Word
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nnStrong customer service skills
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nnStrong organization skills
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n nStrongly Preferred Skills
nnnCustomer Service & Relationship Building - Ability to communicate professionally, build rapport, and work with customers to identify payment solutions while delivering a positive customer experience.
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nnCollections & Negotiation Skills - Experience discussing past-due accounts, overcoming objections, and establishing repayment plans that balance customer needs with business objectives.
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nnAttention to Detail & Accuracy - Strong ability to review account information, document customer interactions, and ensure all files, payments, and records are completed accurately.
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nnAbility to Thrive in a Fast-Paced Environment - Demonstrated success managing a high volume of customer interactions, prioritizing tasks, and meeting performance goals and deadlines.
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n nSchedule & Work Arrangement
nnMust be fluent in both Spanish and English.
n nTraining Period:
nnnMonday-Friday, 7:30 AM - 4:30 PM
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nnTraining is conducted onsite .
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nnFull attendance is expected throughout the training and onboarding period.
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n nWork Schedule After Training:
nnnMonday-Friday, scheduled between 7:30 AM - 6:00 PM
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nnOne evening per week required until 8:00 PM
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nnOne Saturday per month required from 8:00 AM - 12:00 PM
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n nHybrid Work Arrangement:
nnnUpon successful completion of training, employees may transition to a hybrid schedule .
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nnTeam members with a reliable home internet connection will work from home two days per week , typically on their scheduled late-night shift day and Fridays .
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nnAssociates scheduled to work on Saturday will also work remotely on their assigned Saturday shift .
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nnAll hybrid schedules are subject to business needs and performance expectations.
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n nHiring Location : Hattiesburg, MS & Kingwood, TX. Proximity to either location is required.
nPosition Type
nFull time
nCompensation Details
nPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
nThe target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
nJob Range Target:
nMinimum:
n$41,902.50 USD
nMedian:
n$49,883.40 USD
nIncentive Pay Plans:
nThis role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
nBenefits Information
nRegions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
nnnPaid Vacation/Sick Time
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nn401K with Company Match
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nnMedical, Dental and Vision Benefits
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nnDisability Benefits
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nnHealth Savings Account
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nnFlexible Spending Account
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nnLife Insurance
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nnParental Leave
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nnEmployee Assistance Program
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nnAssociate Volunteer Program
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n nPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
n nLocation Details
nKingwood Annex
nLocation:
nKingwood, Texas
nEqual Opportunity Employer/including Disabled/Veterans
nJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.