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Job description
Bilingual Patient Account Representative
Ability Rehabilitation believes in placing the well-being of our patients first. We accomplish this through carefully selecting compassionate, dedicated, and team-oriented staff. Our company is therapist owned and together, we have over 20 years of well-qualified therapy experience. We serve communities in 8 counties, with a total of 23 outpatient clinics. And we're probably not done growing, so join our company and grow with us! Step inside any one of our locations and you'll feel it: a culture of care, professionalism, and human connection.
Ability Rehabilitation is seeking a full-time experienced Bilingual Patient Account Representative to join our fun, energetic, family at our outpatient orthopedic clinic in Rome. Your big smile will go a long way in our clinic.
Rebilling, follow-up, and collection activity for assigned payers.
Researching, appealing, and addressing patient account balances.
Accurately and thoroughly document pertinent collection activity performed.
Verify claims adjudication utilizing appropriate resources and applications.
Initiate telephone and/or letter contact with parties responsible for reimbursement for services provided.
Edit/Update claim information to meet and satisfy billing compliance guidelines for electronic and paper claim submission.
Demonstrate knowledge of HIPAA privacy and security regulations by appropriately handling patient information.
Participate in monthly meetings, training seminars, and hands-on training as well as identify trends and claim-related issues.
Bilingual
Excellent verbal and written communication skills.
The ability to multitask with great attention to detail.
Outstanding customer service when communicating with patients and insurance carriers.
Demonstrate analytical and problem-solving skills.
Work well in a team environment towards monthly, quarterly, and annual goals.
Strong knowledge of Billing/EMR software.
Proficient in MS Word and Excel.
Outgoing and energetic personality. Most importantly – you need to have FUN while you work!
High school diploma or equivalent.
Insurance collections experience.
Excellent benefits package, including 401k, medical, dental, vision, paid time off & more!
Multiple opportunities for professional development, specialization, and leadership
Corporate discount plans
Employee Assistance Program (EAP)
Family-Friendly Work Environment
Investment from a company that wants you to succeed and thrive
Worksite address
rome, GA, 30162, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.