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Job description
Bilingual Patient Accounts RepresentativeWe are seeking a Bilingual Patient Accounts Representative to be responsible for performing data entry, account analysis and managing client relationships. The ideal candidate will have superior organizational skills and a passion for attention to detail and provide great customer service to all patients. A minimum of one year of patient financial services experience is required and the right candidate will enjoy working at a growing healthcare organization.Responsibilities include, but are not limited to:Interviews patients or family members in person or by telephone within HIPAA guidelines and determines eligibility based on guidelines supplied by the client site and uncompensated trust fund regulations.Maintain complete records of all patients applying for low income or financial assistance to include application, proof of income, acceptance/denial letter, and any/other applicable documentation.Ensure to follow up company's, departmental and hospital policies and procedures to maintain compliance.Maintain daily contact with various hospital departments and other outside entities on self pay referrals.Assist patients in completing applications for state/county or government programs.Maintains statistical and other data related to financial determinations.Follows up with patients or family member after discharge to start the completion application in a timely manner.Submits completed applications in a timely manner for approval.Create detailed notes in the host or hospital system to reflect all actions performed on a patient's account (for example: scheduling, payments, etc.).Initiate online PE's (Presumptive Eligibility) for patient's eligibility for Medicaid/NJ Family Care.Completes PA1C- form for patients eligible for Medicaid/NJ Family Care programs.Assist in special projects as requested by Management team.Ensures that routine and priority tasks are completed within established departmental time frames.Attends and actively participates in department meetings, trainings, and cross-training programs.Perform other duties as assigned by management team.Benefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offPaid trainingTuition reimbursementVision insurancePay:$18.00-$23.00 per hour, depending on experience.Schedule:Monday - Friday, 8:00 am - 4:30 pm40 hours/weekAbility to commute/relocate:Paterson, NJ 07503: Reliably commute or planning to relocate before starting work (Required)Requirements:Bilingual – writing, reading and speaking in Spanish (required)High school diploma or GED, minimum requirementStrong communication, including writing, speaking and active listeningGreat customer service skills, including interpersonal conversation, patience and empathyGood problem-solving and critical thinking skillsAbility to multi-task and work in a hospital environmentOrganization, time management and prioritization abilitiesUnderstanding of industry-specific policies, such as HIPAA regulations for health care is helpfulAttention to detail and excellent qualityProficient computer skills, Microsoft Office; working knowledge of billing software, electronic medical records (EMR) or hospital software systems is a plusPhysical Requirements:The team members are required to sit for an extended period, occasionally lift supplies/equipment, and move up to 25 pounds.Must travel for onsite training and attend client meetings as needed.
Worksite address
paterson, NJ, 07501, US
Who can apply
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