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Job description
Description About us:
At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.
We are looking for team members who are passionate about high-quality care and align with our Core Values:
Accountability
Continuous Improvement
Inclusion
Integrity
Respect
Teamwork
Transparency
If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.
Job Description:
As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support
Tasks include but are not limited to:
Answer all phone calls.
Listen and return all voicemails left in front of office phones.
Check-in new and existing patients and let the clinical staff know that the patient has arrived.
Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
Check out patients (collect payments, make next appointment)
Handle questions and provide information to walk-in patients.
Maintain comm-log up to date with all necessary patient/parent communication information.
Review the daily schedule of the clinic for any changes.
Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
Review for Bonding approvals
Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
Understand cancellation policy and reiterate it to patients.
Print end of the day reports.
Maintain office/reception area cleanliness.
Check and reply to all office emails
Check collected payments against the report and check all credit card transactions.
Call patients with outstanding balances
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
Participate in Marketing events
Cash handling
Other tasks as assigned
Requirements
High school degree or GED equivalent
3 years of customer service experience
2 years of patient service experience
Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
Excellent problem solving and de-escalation skills.
Excellent written and verbal communication skills
Bilingual - Spanish
Travel required to Aurora and Hillside
Working Hours/ Location/Pay:
Monday – Wednesday 8:45am – 5:00pm
Thursday - Friday 6:45am – 3:00pm
2 Saturdays per month
Two 9:45am- 6:00pm Shifts per month
1351 N Larkin Ave , Joliet, IL 60435
Rate of pay - 19$ - 20$
Benefits (for our full-time employees)
Paid Patient Service Representative Training
Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
Medical, Dental, Vision, and Life Insurance
Short-Term Disability
Employee Assistance Program
Health Savings Account
Dependent Care Account
401(k) and matching
Paid Time Off
Identity Theft Protection - LifeLock
MetLaw
Pet Insurance
Free and discounted Orthodontic Treatment
Monthly Bonuses
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.