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Job description
Bilingual Screener (English/Spanish)Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill.Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI's solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability.We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you!The Bilingual Screener (English/Spanish) position is responsible for contacting and screening discharged uninsured patients for government program eligibility, closes ineligible accounts and advances potential qualifying patients to the next level.This is a hybrid position. Must live in Dallas-Ft. Worth, TX area and must complete the training in Richardson, TX.Primary Job Duties & ResponsibilitiesContacts patients to screen for government assistance programs and creates collaborative teamwork with those eligible for application advancementUses clear, simple language to ensure understanding in English and/or SpanishComplies with all state and federal laws regarding HIPAA and confidentiality requirementsAble to remain focused and productive each day with minimum supervisionDemonstrates respect for all individualsAdheres to ECI's Mission, Vision and Core ValuesOther duties as assignedSoft Skills Needed for the Ideal Candidate:A compassionate heart and a sincere desire to assist patients during any phase of their application processStrong work ethic demonstrated with excellent outcomesStrong written and verbal communication skillsDesire to provide the best possible experience for our patientsWilling to work and contribute to a team environmentAbility to trouble-shoot problemsListens effectivelyRequired Qualifications:High School diploma / GED (or higher)Bilingual English/SpanishBasic knowledge of Microsoft Office programs (Outlook, Word, Excel)Prior customer service experience desiredRequired hours: 1pm to 5pm, M-F (some flexibility allowed)Telecommuting Requirements:Required to have a dedicated work area established that is separated from other living areas and provides information privacyPhysical and Work Requirements:Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computerECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences.Benefits for part-time employees include paid time off and 401k with employer match.ECI is a drug-free, smoke-free workplace. Candidates are required to pass a drug test and background check before beginning employment.
Worksite address
dallas, TX, 75201, US
Who can apply
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