About this opportunity
Uline lists this Bilingual shipping lead english opportunity in kenosha, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Team Lead - Bilingual
Pay from $33 to $38 per hour with significant growth and earning potential!
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As a Bilingual Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
Handle escalated customer issues and provide weekly support for customer interactions.
High School diploma or equivalent required. Bachelor’s degree
preferred.
~3+ years of customer service experience.
~Bilingual (English / Spanish) - Fluent in both verbal and written forms.
Complete health insurance coverage and 401(k) with 6% employer match that
starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.
All positions are on-site.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.