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Job description
Bilingual (Spanish) Benefits Counselor
Help evaluate and improve AI systems on government-services topics. Use Spanish fluency and benefits experience to ensure questions reflect how Spanish-speaking residents communicate and that answers are correct, clear, natural, and useful. No AI experience is required.
Responsibilities
Review sample questions in Spanish and English and flag questions that do not sound like real resident questions.
Write rubrics defining correct, complete answers in Medicare, passports, veterans benefits, student loans or financial aid, or National Park services.
Evaluate AI-generated Spanish answers against rubrics; identify errors, omissions, mistranslations, and unclear or unnatural wording.
Provide clear written feedback asynchronously to the project team.
Required Qualifications
Native or professional Spanish and English, with clear and precise writing in both languages.
Experience in at least one of Medicare, passports, veterans benefits, student loans or financial aid, or National Park services.
1+ years counseling or assisting the public in a relevant area, such as a benefits counselor, case manager, community health worker, or similar role.
US-based and able to start quickly, commit 10–20 hours per week, and offer additional availability toward the end of the project.
Preferred Qualifications
Experience in more than one relevant service area.
Professional interpretation or translation experience.
Experience creating Spanish-language guides, FAQs, or training materials.
Experience assisting diverse clients, including rural and low-literacy communities.
Work Terms
Remote, short-term contractor project.
10–20 hours per week.
Pay: $50–$150 per hour.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.