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Job description
US-Nationwide-FIELD
nFull time
n nWhat Individualized Care contributes to Cardinal Health
nCardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
nTogether, we can get life-changing therapies to patients who need them—faster.
nResponsibilities:
nnnManage the entire care process with a sense of urgency from benefit investigation/verification to medication delivery, ensuring an exceptional patient experience
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nnConduct benefit verifications and collaborate with various healthcare providers, including physicians, specialty pharmacies, and insurance companies, to ensure seamless coordination of patient care and timely access to necessary services
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nnAssist in obtaining insurance, prior authorization, and appeal requirements and outcomes
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nnHelp patients understand their insurance plan coverage, including out-of-pocket costs, and provide guidance on the appeals process if needed
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nnResolve patient's questions and any representative for the patient’s concerns regarding status of their request for assistance
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nnDemonstrate expertise in payer landscapes and insurance processes. Remain knowledgeable about long and short-range changes in the reimbursement environment including Medicare, Medicaid, Managed Care, and Commercial medical and pharmacy plans while planning for various scenarios that may impact prescribed products
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nnProcess enrollments via fax, phone, and electronically as needed
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nnScrutinize forms and supporting documentation thoroughly for any missing information or new information to be added to the database
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nnReceive inbound calls from patients, healthcare provider offices, SPs, and customers, striving for one-call resolution
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n nQualifications:
nnn2-4 years of industry experience with patient-facing or high touch customer interaction experience preferred
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nnFluent in both Spanish and English required
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nnPrevious Hub or Patient Support Service experience preferred
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nnHigh School diploma or equivalent preferred
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nnKnowledge of Medicare (A, B, C, D), Medicaid & Commercial payers policies and guidelines for coverage, preferred
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nnStrong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust.
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nnRobust computer literacy skills including data entry and MS Office-based software programs
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nnStrong understanding of pharmaceutical therapies, disease states, and medication adherence challenges preferred
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nnExcellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers
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n nWhat is expected of you and others at this level:
nnnEffectively applies knowledge of job and company policies and procedures to complete a variety of assignments
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nnIn-depth knowledge in technical or specialty area
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nnApplies advanced skills to resolve complex problems independently
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nnMay modify process to resolve situations
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nnWorks independently within established procedures; may receive general guidance on new assignments
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nnMay provide general guidance or technical assistance to less experienced team members
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n nTRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST.
nREMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
nMaintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
nnnDownload speed of 15Mbps (megabyte per second)
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nnUpload speed of 5Mbps (megabyte per second)
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nnPing Rate Maximum of 30ms (milliseconds)
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nnHardwired to the router
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nnSurge protector with Network Line Protection for CAH issued equipment
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n nAnticipated hourly range: $21.40 per hour - $30.60 per hour
nBonus eligible: No
nBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
nnnMedical, dental and vision coverage
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nnPaid time off plan
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nnHealth savings account (HSA)
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nn401k savings plan
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nnAccess to wages before pay day with myFlexPay
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nnFlexible spending accounts (FSAs)
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nnShort- and long-term disability coverage
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nnWork-Life resources
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nnPaid parental leave
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nnHealthy lifestyle programs
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n nApplication window anticipated to close: 10/09/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
nCardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
nTo read and review this privacy notice click here (
nHeadquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.
nWe are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.
nWith more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.
nView Cardinal Health on YouTube (
nIf your personal information has changed and needs edited, please contact your recruiter for assistance. If you have not yet been contacted by a recruiter, please email us at for assistance.
Worksite address
salt lake city, UT, 84193, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.