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Job description
Job PostingHours: 40Schedule: Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs.Comprehensive Benefits: ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.Pay and Incentive Plan: $19.66 per hour + 10% premium for bilingual positions. In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.Purpose of Position: This position is responsible to effectively and efficiently process customer transactions in a branch environment and refer customers that may need guidance in identifying the right financial solutions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results. This position is also accountable to engage in supporting the key building blocks to ESL's successAccountabilities:Process customer transactions effectively, efficiently and accuratelyMeet transactions per FTE targetMeet balance accuracy standardsParticipate in achieving team lead objectives.Participate in efforts to achieve unit's customer and employee satisfaction targets as measured through loyalty and employee pulse survey scores.Ensure compliance with Audit/Operational controlsAdhere to member focus processes and expectationsParticipate in coaching processes to improve proficiency in Member Focused behaviorsAttend sales meetings, participate in sales activities to increase sales successUse same member focus skills and behaviors to foster and meet internal customer satisfaction performance targets.Qualifications:High School diploma or High School equivalency diploma requiredBilingual English/Spanish speaking proficiency preferred6-12 months teller experience preferredProficient in PC applicationsGood verbal and written communications skillsPeople and team orientedPrior sales experienced preferredMaintains a high degree of flexibility in support of branch needsDemonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosperWe're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
Worksite address
rochester, NY, 14604, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.