About this opportunity
Monument Consulting lists this Billing and Collections Analyst opportunity in phoenix, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Billing And Collections AnalystThe Billing and Collections Analyst serves as the onsite billing liaison between Insight Global, the client, project delivery teams, and Corporate Finance. This role is responsible for ensuring all billing requirements are accurately translated into scalable, compliant billing processes that align with both client expectations and Insight Global's billing system capabilities. The Billing and Collections Analyst develops a deep understanding of the services being delivered, client-specific billing requirements, department coding structures, cost allocation methodologies, and contractual invoicing obligations. Acting as a trusted business partner, this individual proactively works with client stakeholders to ensure billing requirements can be supported within Insight Global's billing systems while minimizing manual intervention and operational risk. This role is responsible for invoice quality assurance, billing dispute resolution, collections support, financial reconciliation, service credit validation, and ensuring all invoicing activity is accurate, auditable, and aligned with contractual requirements.ResponsibilitiesClient Billing PartnershipServe onsite as the primary billing and invoicing liaison for the client.Develop a thorough understanding of the services, projects, and contractual obligations being delivered.Build strong working relationships with client finance, procurement, operations, and accounts payable teams.Gather and document client billing requirements, including:Department codesCost center allocationsPurchase order requirementsFunding sourcesRequired invoice supportBilling submission protocolsAct as the primary escalation point for billing inquiries, disputes, rejected invoices, and payment issues.Billing Operations & Process DesignDevelop billing processes that align client requirements with Insight Global billing system capabilities.Maintain expert-level knowledge of eRecruit and associated Insight Global billing platforms.Establish billing procedures that maximize automation and minimize manual invoice manipulation.Negotiate and collaborate with client stakeholders when requested billing requirements fall outside of system capabilities.Identify process improvement opportunities that reduce billing risk and increase efficiency.Ensure billing requirements remain within established financial controls and system guardrails.Invoice Quality AssuranceReview and validate invoices prior to submission to ensure:Billing accuracyContract complianceCorrect labor classificationsDepartment coding accuracyProper application of rates and service creditsRequired supporting documentationPerform detailed invoice audits to reduce invoice rejections and payment delays.Ensure all invoices meet both client and Insight Global compliance requirements.Financial Reconciliation & ReportingReconcile client billing data against Insight Global financial records.Validate that client requirements are accurately reflected within billing and accounting systems.Investigate and resolve billing discrepancies and variances.Maintain billing documentation and audit-ready support files.Partner with Corporate Finance to support month-end and quarter-end close activities.Collections & Accounts Receivable SupportMonitor outstanding receivables and payment activity.Partner with client accounts payable contacts, Corporate Finance, and collections teams to accelerate payment resolution.Support reduction of Days Sales Outstanding (DSO).Escalate non-payment concerns and help drive resolution plans.Maintain visibility into aging balances and invoicing status.Service Credits & Billing AdjustmentsWork alongside operational and program teams to review service-level performance metrics.Validate service credits and billing adjustments for contractual compliance and accuracy.Ensure all credits are adequately documented and can be properly reflected on client invoices.Review billing impacts of service credits prior to invoice generation.Governance & DocumentationMaintain and support:Billing procedures and process documentationClient billing requirement documentationInvoice support filesFinancial reconciliation recordsService credit calculationsBilling dispute logsAudit-ready supporting documentationQualificationsRequired Qualifications3+ years of experience in billing, invoicing, accounts receivable, collections, or revenue operations.Experience operating in a fast-paced, high-volume, and complex billing environment.Strong understanding of invoice generation, collections, accounts receivable, and customer payment processes.Demonstrated experience working directly with customers to resolve billing issues and payment disputes.Strong analytical and problem-solving skills.Ability to identify process gaps and create scalable billing solutions.Excellent communication and relationship management skills.Advanced Microsoft Excel skills.Strong attention to detail and financial accuracy.Preferred QualificationsExperience supporting construction, infrastructure, data center, engineering, building services, or related industries.Experience with complex customer billing requirements and large-scale client accounts.Experience with ERP, billing, or financial systems.Experience working with managed services, staffing, professional services, or project-based billing environments.Familiarity with eRecruit or other staffing and workforce management platforms.Experience working onsite with customers and cross-functional business teams.Key Performance Indicators (KPIs)Invoice Accuracy RateInvoice Rejection RateInvoice Submission TimelinessDays Sales Outstanding (DSO)Collection EffectivenessBilling Dispute Resolution TimeService Credit AccuracyAudit Compliance ResultsBilling Process Automation RateClient Satisfaction
Worksite address
phoenix, AZ, 85001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.