About this opportunity
Flex Technology Group lists this Billing Specialist opportunity in mesa, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class-we're in a class of our own.
Location & Work Arrangement
Hybrid position in Mesa, AZ - 3 days in office and 2 days remote
Position Summary
FlexTG is seeking a detail-oriented Billing Specialist to manage contract setup, billing accuracy, and ongoing account support for an assigned portfolio.
In this role, you'll ensure timely and accurate billing, maintain contract data, and proactively identify and resolve discrepancies. You'll work closely with internal teams, financial partners, and customers to support billing operations and deliver a high level of service.
Key Responsibilities
Manage billing for assigned contracts, including base billing, usage billing, and meter readings
Maintain and update contract records, including revisions, adjustments, and expiration dates
Set up and maintain contract records in ERP systems
Perform billing audits and health checks to identify and resolve discrepancies
Investigate and resolve billing and invoicing issues; recommend process improvements
Collaborate with financial partners and banks on bundled billing, allocations, and corrections
Create and maintain invoice templates and support billing documentation
Assist with billing inquiries and escalations via email and phone
Partner with AR/Collections teams to resolve customer disputes and apply credits
Monitor aged invoices, meter health reports, and billing discrepancies
Manage contract terminations, credit carry forward (CCF), and underage adjustments
Maintain accurate account profiles and billing documentation
Support onboarding of new customer accounts and internal rollouts
Contribute to process improvements and documentation of billing procedures
Performance Expectations Maintain billing within a 7-day tolerance of due dates
Respond to billing inquiries within 24 hours
Ensure timely setup of new customer contracts
Complete contract revisions prior to billing cycles
Meet or exceed monthly KPIs
Minimum Qualifications High School Diploma or GED (some college or equivalent experience preferred)
2+ years of experience in billing, administrative, or customer service roles
Strong attention to detail and organizational skills
Strong problem-solving and investigative skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to work independently and in a team environment
Preferred Qualifications Intermediate to advanced Excel skills (formulas, reporting, data analysis)
Experience with ERP or billing systems
Experience with contract billing, leasing, or financial partners
Familiarity with MS Access or similar tools
Additional Requirements
Employment is contingent upon the successful completion of a background check and drug screening.
EEO Statement
FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.
Worksite address
mesa, AZ, 85123, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.