Job description
This is a remote position.
We are seeking a dedicated and customer-focused Sales Center Agent to join our team in the Philippines supporting Omni Auto Glass in San Antonio, TX. As the first point of contact for our customers, you will handle inbound inquiries, schedule appointments, provide service information, and ensure a seamless customer experience. This in-person role requires excellent salesmanship, communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.
Requirements
Key Responsibilities
Handle Inbound Calls: Ability to persuade caller to choose Omni Glass over our many competitors. Answer customer inquiries about auto glass services (windshield repair, replacement, ADAS calibration, etc.) with professionalism and empathy.
Schedule Appointments: Coordinate mobile and in-shop service appointments using our CRM software, ensuring efficient technician schedules.
Provide Information: Educate customers on service options, pricing, warranties, and military discounts, maintaining transparency and trust.
Customer Follow-Up: Confirm appointments, follow up on quotes, and address customer concerns to ensure satisfaction.
Data Entry: Accurately enter customer information, service requests, and appointment details into our CRM system.
Support Team: Collaborate with technicians and management to resolve issues and streamline operations.
Qualifications
Experience: 1+ year in a call center, customer service, or related role preferred; automotive industry experience a plus but not required.
Skills:
Highly persuasive with the ability to sell our product.
Excellent English with minimal accent.
Strong verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Proficiency with CRM software and basic computer systems.
Empathy, active listening, and conflict resolution skills.
Attributes: Positive attitude, team player, and commitment to customer satisfaction.
Education: High school diploma or equivalent.
Availability: Must be available to work Monday–Saturday, 8:00 AM–5:00 PM (U.S Time).
Benefits
Supportive Environment: Work in a family-run business with a tight-knit team and a focus on employee growth.
Benefits: Competitive pay, paid time off, paid training.
Perks: Work from home!
Reputation: Be part of a trusted company with a strong community presence and stellar customer reviews.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.