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Job description
What to expect:
As a General Manager, at your station you will be an important part of our customers' travel experience. You'll lead your stations' day-to-day operations, service, financial and team performance. Most importantly, you'll create a great place to work for your team and a welcoming environment for our customers.
How you will make an impact:
Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities
Sets a positive example for the station team to ensure excellent customer service.
Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
Demonstrates a calm demeanor during periods of high volume or irregular operations.
Provides coaching and direction to the station team to achieve operational goals.
Manages the operations budget, staffing forecasts and resource requirements.
Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
Responsible for compliance with Station controls and Internal Audit standards
Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP)/internal divisions
Manage vendor service contracts as required
Other duties as assigned
What you will bring:
Required Experience, Qualifications & Skills: Ability to manage airport operations independently
Ability to work in a dynamic, fast paced operational environment
Analytical thinking, goal-directed leadership, and service-oriented performance
Strong communication and interpersonal skills
Strong problem-solving skills and drive for excellence
Organization and planning skills
Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid.)
Strong leadership skills, with the ability to motivate and coach others
Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
Previous service or operational experience required
Previous supervisory experience required
College Degree or equivalent work experience required
Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2024
Total Rewards:
Salary will be competitive and commensurate with experience.
As a UGE employee you'll receive the following: Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines' amazing global network.
Discount Program: 20% off for flight tickets with United Airlines
Vacation, Sick Time, and Floating Holidays
Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
Flexible Spending Accounts, Long Term Disability,
401(k)
Paid Training
Paid parking or transportation assistance
Participation in the UGE annual incentive plan
ADA Specifications Ability to operate a computer to enter and retrieve data
Ability to utilize radio equipment for communications
Ability to lift 70lbs on a consistent basis
Requires ability to sit, stand and walk for extended periods of
Ability to pass all pre-screening clearances applicable to position qualifications.
UGE is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBTQ
United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
Worksite address
nashville, TN, 37247, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.