About this opportunity
Chick-fil-A lists this BOH Shift Leader: Lead Kitchen, Safety & Quality opportunity in alpharetta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Back of House (BOH) Shift Leader is a key leader in our kitchen operations, responsible for upholding the highest standards of food safety, food quality, and team performance during every shift. This role goes beyond managing tasks — it's about inspiring a team, protecting our guests through exceptional food standards, and driving a culture of excellence in our kitchen. You will work shoulder-to-shoulder with your team while coaching, developing, and holding standards that make our restaurant one of the top-performing Chick-fil-A operations in Georgia.
This is more than a job. It's a leadership opportunity with real responsibility, real development, and a real path forward.
WHY JOIN OUR TEAM
Competitive Pay — Above-market wages that reward your leadership
Flexible Scheduling — We work around your life: school, family, and commitments
Closed Sundays — Every Sunday off, guaranteed
Scholarship Opportunities — Access to Chick-fil-A's national scholarship program
Leadership Development — Hands-on mentorship from an experienced Operator and leadership bench
Path to Advancement — A growth track toward management and beyond
CORE RESPONSIBILITIES
Kitchen Leadership & Team Development
Lead, coach, and inspire BOH Team Members to perform at their highest level during every shift
Model servant leadership — working alongside your team, setting the standard through action, and providing real-time feedback that builds skills and confidence
Prepare shift setups in advance, ensuring stations are properly staffed and sequenced to maximize Team Member skill sets and operational flow
Coordinate and manage callouts, coverage gaps, and real-time labor adjustments to maintain service standards
Communicate Team Member performance, recognition, and policy/procedure concerns to management in a timely, accurate manner
Maintain a positive, respectful team environment in which every Team Member feels valued and supported
Food Safety & Quality Standards
Serve as the guardian of food safety — ensuring all SAFE Daily procedures, food handling protocols, and regulatory requirements are upheld without exception during every shift
Monitor food quality and presentation throughout the shift to ensure all products meet Chick-fil-A's high standards before reaching guests
Ensure all Team Members follow approved procedures, read boards accurately, and execute food prep and cooking procedures correctly
Conduct and document all required food safety checks, temperature logs, and safety walk procedures per shift
Report any food safety concerns, equipment issues, or maintenance needs to management promptly and accurately
Kitchen Operations & Execution
Oversee all BOH operations — including fry station, breading, assembly, boards, and food prep — ensuring each station is properly staffed, stocked, and running efficiently
Open, transition, and close the kitchen, prep areas, inventory storage, holding areas, backroom, and campus following all established procedures
Maintain kitchen cleanliness, organization, and sanitation standards across all BOH areas at all times
Monitor and manage food inventory and waste to meet company standards and control food costs
Support the timely, food-safe production and packaging of all catering orders
Adjust production pace and team positioning in real time to meet speed-of-service targets during peak and non-peak day parts
Cross-Functional Leadership Support
Collaborate with FOH Shift Leaders and fellow leaders to ensure seamless handoffs, balanced coverage, and a unified Guest and Team Member experience
Proactively identify and resolve kitchen bottlenecks before they impact Guest experience
Support and participate in restaurant-wide initiatives, training rollouts, and operational improvement projects
Adhere strictly to all Chick-fil-A policies, procedures, and brand standards
QUALIFICATIONS & REQUIREMENTS
Required
Must be 18 years of age or older
Minimum 1 year of kitchen, food service, or BOH experience in a fast-paced environment
Demonstrated ability to lead, motivate, and hold a team accountable with professionalism and care
Strong working knowledge of food safety practices, sanitation standards, and hygiene requirements
Ability to work effectively under pressure, multi-task across competing priorities, and make sound decisions in a fast-paced environment
Reliable and consistent attendance — this is a leadership role that the team depends on
Availability to work a minimum of 3–5 shifts per week, including nights and weekends
Ability to stand for extended periods, lift up to 50 lbs, and work in a hot kitchen environment
Preferred
ServSafe Food Handler or Food Manager Certification (or willingness to obtain)
Previous shift leadership or supervisory experience in a restaurant setting
Experience with Chick-fil-A kitchen operations, procedures, and production systems
Familiarity with inventory management, food cost controls, and BOH labor scheduling
WHO WE'RE LOOKING FOR
We don't just hire people who can run a kitchen — we develop leaders who raise everyone around them. The ideal BOH Shift Leader is:
Humble — Puts the team and the guest before themselves
Hungry — Driven to improve, grow, and exceed standards every shift
Smart — Makes good decisions quickly and communicates clearly under pressure
Reliable — Consistent, dependable, and accountable every single shift
Standards-Driven — Cares deeply about food safety and quality — no shortcuts, ever
People-First — Believes that developing people is the highest priority in the building
ABOUT CHICK-FIL-A WINDWARD PARKWAY & HALCYON
Operated by Colby Cameron, Chick-fil-A Windward Parkway and Halcyon are high-volume, high-performance restaurants in the Alpharetta/Cumming, GA area. Our Windward location is an $11M+ annual sales volume unit recognized for food safety excellence and consistently top-ranked drive-thru and dining room operations in Georgia. We are building a leadership team to match our ambition.
Our Mission: To be excellent.
Our Vision: To offer REMARKable experiences by being the premier employer and best eating establishment in the Milton/Alpharetta area.
Our Values: Safe & Reliable · People Growth & Development · Continuous Improvement · Job Ownership
Chick-fil-A Windward Parkway and Halcyon are equal opportunity employers and value diversity. We are committed to providing a safe, respectful, and inclusive work environment for all employees. Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Working at Chick-fil-A® Milton is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Our vision is to offer remarkable experiences by being the premier eating establishment in the Milton/Alpharetta area! We are independently owned and operated and we invest in the future of our Team Members while giving back to the Milton/Alpharetta community.
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Worksite address
alpharetta, GA, 30239, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.