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Job description
At St. Luke's, our team members are driven by compassion, innovation, and a commitment to delivering exceptional patient care.
nAs an Experienced CNA II in Pre-Operative Care, I serve as an important communication hub for patients, families, surgeons, charge nurses, and members of the healthcare team in a fast-paced surgical and endoscopy environment. My role requires strong multitasking abilities, attention to detail, and the ability to manage multiple priorities while ensuring exceptional patient experiences and efficient department operations.
nSchedule:
nThursday-Friday | 11:30 a.m. - 8:00 p.m.
nWhat You Can Expect
nnnSupport patient care operations in a high-volume Pre-Operative and Endoscopy environment.
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nnCheck in and coordinate care for up to 100 patients and family members daily while maintaining accuracy, efficiency, and exceptional customer service.
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nnWork closely with surgeons, charge nurses, anesthesia teams, CNAs, and other healthcare team members to support safe, timely, and efficient patient care.
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nnAnswer and manage incoming phone calls, patient inquiries, and time-sensitive communications while maintaining professionalism and attention to detail.
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nnServe as a communication liaison between patients, families, providers, and care teams throughout the surgical process.
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nnMonitor patient status boards, procedure schedules, and department workflows to Keep progress and procedural updates.
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nnUtilize Epic to track patient information, manage schedules, facilitate communication, and support daily operations.
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nnDemonstrate exceptional multitasking skills by simultaneously coordinating patient check-ins, managing phone calls, updating patient statuses, communicating with families, and supporting provider needs in a fast-paced environment.
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nnPrioritize competing requests and adapt quickly to changing patient volumes, surgical schedules, and department needs while maintaining accuracy and efficiency.
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nnProvide compassionate support and clear communication to patients and families experiencing stressful or time-sensitive situations.
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nnCollaborate with interdisciplinary teams to promote effective communication, efficient workflows, and high-quality patient care.
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nnMaintain strong organizational skills, attention to detail, and confidentiality while handling sensitive patient information.
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nnRecognize urgent needs, communicate critical information appropriately, and support care teams in delivering exceptional patient care.
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n nRequirements
nnCertified Nursing Assistant II (CNA II) with more than six months of direct patient care experience.
n nCurrent Basic Life Support (BLS/CPR) certification through the American Heart Association (AHA), American Health & Safety Institute (AHSI), or American Red Cross.
nPreferred Experience
nnnStatus Board Monitoring
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nnHigh-Volume Patient Coordination
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nnPhone and Communication Management
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nnCustomer Service and De-escalation
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nnTeam Collaboration
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nnEpic EHR
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n nAt St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
nSt. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
n*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Worksite address
boise, ID, 83708, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.