About this opportunity
Walton Arts Center lists this Box Office Ticket Representative Full Time opportunity in fayetteville, Arkansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
At Walton Arts Center/Walmart AMP, we strive to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on bringing the best Arts and Entertainment to our audiences in Northwest Arkansas, and we know our organization runs on the hard work and dedication of our passionate and creative employees.
Walton Arts Center and the Walmart AMP aspire to be welcoming spaces where people can be their authentic selves. To truly embody our mission, we recognize the importance of reflecting the diversity of our community on our stages, in our audiences and within our workforce, volunteers and Board.
Walton Arts Center/Walmart AMP is focused on promoting fairness and recognizes the value of diverse perspectives, backgrounds, and experiences. We believe these elements enhance the strength, creativity, and success of our team and the communities we serve.
Walton Arts Center Inc. operates two campuses: a 1,200-seat proscenium theatre and 269-seat black box in Fayetteville and an 11,000-capacity outdoor Amphitheatre known as the Walmart AMP in Rogers, AR. Walton Arts Center has been Arkansas’ premier performing arts center for over 30 years and Walmart AMP has consistently been one of Billboards top-rated amphitheaters producing 30 plus concerts per season.
Located in the beautiful Ozark Mountains, NWA (as the locals refer to it) includes Benton, Washington, and Madison counties, with five hub cities: The economic opportunity is unparalleled, but so is the lifestyle — see: 400-plus miles of mountain biking trails and paved pathways, a thriving arts community complete with world-class performing arts center and museums, a legitimate beer and food scene, and live music to enjoy.
Full-time
Ticket Representatives
are responsible for providing exemplary customer service to our patrons. Ticket Representatives work to communicate and reinforce our organizational mission and brand and will represent the Walton Arts Center and Walmart AMP at various shows, performances, and events - in person at both venues as requested. This position works primarily in a call center environment at both WAC and AMP when not assigned to event shifts.
Remain available for incoming calls as much as possible and provide excellent customer service to all patrons and fellow staff
Full Time Ticket Representatives will be scheduled to work during regular daytime box office hours as well as during shows and events, which will include night and weekend shifts. Event shifts are based on the needs of the touring company, therefore the box office hours along with ticket representative shift times will fluctuate based on those needs
Participate in & complete the daily duties assignments including voicemails, emails, morning reports and general office management
Serve as an information resource to patrons regarding shows, events and policies while working to communicate our organizational mission and reinforce the organizations brand
Sell, process and print tickets, by phone or in person
Represent Walton Arts Center
I
Walmart AMP at both on and off-site events as scheduled
Stay up to date on Walton Arts Center and Walmart AMP events, as well as other local area happenings that would affect our events or venues
Maintain the highest levels of accuracy with regard to all ticket-related and financial transactions
Maintain cash drawers with appropriate change and balance end of shift deposits
Maintain accurate database through up-to-date patron & ticketing information
Keep box office space clean and clear of clutter, equipment in good working condition and report any problems immediately
Report any technical, phone or internet issues to the on-duty manager immediately
Maintain compliance with all company policies and procedures, including dress code standards
Look for and suggest ways to improve office efficiency and ticketing processes
Stay up to date on software upgrades, training, certifications, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Training, Traits
High school diploma or GED required
Bilingual language skills a plus
Must be able to communicate effectively via phone or in person to provide excellent customer service
Must be organized, accurate, consistent and able to monitor work for quality
Must have the ability to learn and operate a windows-based ticketing system (Tessitura)
Must be able to use standard Microsoft Office Tools
Must be able to meet deadlines while maintaining a positive attitude and providing exemplary customer service
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Must be dependable with the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
Must be available to work flexible hours including nights and weekends as needed to meet the needs of the show and on-sale schedule
Hybrid work may be available but is subject to event and business needs
Work Experience
~ A minimum of 1 year in a customer service role. Must have a working cell phone and be willing to install and use work-based applications
Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces
Must be able to endure outdoor elements including cold, heat, wind and/or precipitation
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.