About this opportunity
Fox-Valley-Savings-Bank lists this Branch Experience Manager opportunity in oshkosh, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Position Summary
The Branch Experience Manager is responsible for leading the customer and employee experience at a single branch location. This role provides hands‑on leadership to branch staff, ensuring exceptional service delivery, operational excellence, and strong community engagement. The Branch Experience Manager works closely with the Retail Experience Manager to execute bank‑wide service standards and initiatives while maintaining accountability for day‑to‑day branch performance.
Key Responsibilities
Branch Experience & Service Leadership
Own and lead the customer experience for the assigned branch location
Ensure consistent execution of service standards, policies, and procedures
Champion a customer‑first culture focused on relationship building and retention
Identify service gaps and implement improvements to enhance the in‑branch experience
Branch Operations & Oversight
Oversee daily branch operations to ensure efficiency, accuracy, and compliance
Monitor workflow, staffing coverage, and service levels
Ensure branch readiness for audits, exams, and internal reviews
· Partner with Operations, Compliance, and IT to support branch needs and initiatives
· This role will be fully cross‑trained in Universal Banker responsibilities, providing knowledgeable backup support and continuity across branch operations
Team Leadership, Coaching & Development
Lead, coach, and develop branch staff through observation, feedback, and mentoring
Support onboarding, training, and cross‑training of branch employees
Reinforce accountability through clear expectations and performance feedback
Foster a positive, engaged team environment aligned with the bank’s values
Conduct performance evaluations and issue corrective action, as warranted
Customer Support & Issue Resolution
Serve as the escalation point for customer experience concerns at the branch level
Resolve issues with professionalism, empathy, and sound judgment
Ensure timely follow‑up and documentation of escalated situations
Sales Support, Relationship Management & Business Development
Support branch sales efforts
Deepen customer relationships across personal and business customers
Actively participate business development activities , including:Identifying and pursuing new business and deposit relationship opportunities
Participating in business visits, partner calls, and community networking alongside Business Partners or independently as appropriate
Building and maintaining relationships with local businesses, professionals, and comm
Assist with personal and business account openings while ensuring accuracy and compliance
Uncover customer needs and recommend appropriate products and services
Support onboarding of new customers, including digital banking adoption and relationship expansion
Represent the bank professionally within the community and serve as a visible ambassador for the branch
Reporting & Collaboration
Provide operational and experience‑related reporting to the Retail Experience Manager
Share insights, trends, and recommendations to improve branch performance
Assist with implementation of new systems, processes, and bank initiatives
The job duties listed are in no way all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary. This position requires regulatory compliance.
Requirements
Qualifications
High school diploma or GED
3-5 years retail banking experience and branch leadership experience required
Strong knowledge of branch operations, retail banking products, business banking products, and compliance requirements
Proven ability to lead, coach, and develop exceptional teams
Excellent communication, interpersonal, and problem‑solving skills
Hands‑on leadership style with a strong customer‑focused mindset
Preferred Experience
College degree
Experience in a community bank environment
Experience supporting customer experience or service excellence initiatives
Physical Demands
Frequent use of computer and other office equipment
Frequent sitting and ability to stand for extended periods of time
Ability to view computer screen, paperwork and cash
Ability to perform fine manipulation when working with cash and other paperwork.
FVSBank is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
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Worksite address
oshkosh, WI, 54901, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.