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Job description
Salary Range: $63,000 - $73,000 Ready to lead a dynamic team at the heart of our member service operations?
Applicants must reside in the Denver/Metro area to be considered.
At Fitzsimons Credit Union, we live by our values of Pride, Integrity, and Passion in our words, actions, and motivations-PIP WAM! If you're ready to take your leadership to the next level, the Communications Center Manager role could be the perfect fit.
Joining our team isn't just about taking the next step in your career- it's about creating meaningful impact in the lives of our members every day. As Communications Center Manager, you'll oversee the daily operations of our contact center channels (phone, ITMs, and digital), ensuring an outstanding member experience while optimizing operational workflows.
About the Role
As the Branch Manager , you'll lead a team of specialists and assistant managers focused on delivering seamless, member-first service in our headquarters branch. Your leadership will support strategic initiatives, elevate service delivery, and champion cross-functional collaboration.
You will:
Hire, train, coach, and supervise a high-performing Branch team
Monitor performance standards and conduct annual evaluations
Develop and implement departmental strategies aligned with credit union goals
Analyze operations and identify opportunities for workflow and service improvements
Implement strategies to grow the branch
Handle escalated member issues and ensure timely resolutions
Drive a strong member-first culture and ensure consistent service delivery
Support and participate in broader operational strategies with the VP of Operations
Why Join Us?
We support your success and well-being with a comprehensive benefits package, including:
Tuition reimbursement & educational assistance
Internal growth and leadership development opportunities
HSA - with employer contributions
Wellness programs and employee recognitionGenerous paid time off and holidays
401(k) plan with a 5% employer match
Employer-paid disability and life insurance
Paid parental leave
Who We're Looking For
A passionate leader with 3-5 years of experience in credit union operations or financial services
Demonstrated ability to lead, motivate, and develop a service-driven team
Strong knowledge of operations, lending and service workflows
Tech-savvy with strong analytical and problem-solving skills
A collaborative mindset with excellent communication and interpersonal skills
Experience working managing sales goals
Bilingual in Spanish is a plus, but not required
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Worksite address
aurora, CO, 80012, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.