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Job description
Job Description
Branch Manager – Bronx, NY
The Branch Manager will identify, maintain, and improve the relationships and work experience for our service technicians.
ESSENTIAL JOB DUTIES
This listing is not to be construed as all-inclusive.
Other duties may be required and assigned.
Performs weekly/daily check-in with local Technicians to troubleshoot failures and celebrate successes.
Maintains vehicle check lists and assists in communicating maintenance needs.
Assists with evaluating driver routes and timecards to ensure technicians are efficient.
Monitor service technicians’ daily activities.
Support to develop service budget and monetary resources required to accommodate existing and future maintenance.
Coordinate technical seminars of training for regional service associates and supervise training program completion.
Support internal staff, service technicians, customers, and sales staff with technical questions.
Make/receive phone calls from veterans and clients with technical questions.
Execute inspections on scheduled Work Orders, warehouse, Vehicles, and amenities etc.
Coordinate with Senior Warehouse Manager and National Service Manager on projects, policies, and procedures to ensure production is effective and efficient as possible.
Conduct safety inspection and conformance to ensure it represents and reflects the top quality of Warrior Service Company LLC.
Manage installation, service, and maintenance of installed equipment at customer sites.
Provide services with the aim to exceed regional and customer expectations along with attaining company targets.
Plan, assign and direct work of service technicians outside of scheduled routes.
Appraise performance, reward, and discipline service technicians.
Ensure to address complaints and resolve problems.
Involve actively in team effort through routine communication with departmental management.
Utilize SalesForce CRM to ensure projects are completed efficiently and in a timely manner.
Manage special projects as assigned by the National Service Manager.
Focus on process improvement and continuous improvement.
Keep employees motivated and performing at a high level.
Supervise the Field Service Technicians in the region; address employees’ concerns and/or performance concerns in real time; maintains proper documentation as needed.
MARGINAL JOB DUTIES
Assists warehouse personnel as necessary.
Assists with cleaning warehouse and other areas.
TECHNICIAN DUTIES
Provides patient with orientation and instruction on the proper use of equipment.
Responds to patient inquiries on equipment set-up and usage.
Performs follow-up servicing of equipment in the field as necessary.
Performs minor repair of equipment as required.
Performs documentation tasks including obtaining signatures from Veterans upon delivery; completes driver log; completes vehicle pre-trip and post-trip checklists.
Assists in cleaning and disinfecting used equipment as needed.
Performs daily vehicle maintenance and safety checks on assigned vehicle; cleans vehicles following use.
Regular and reliable attendance at work required.
SPECIAL REQUIREMENTS
Must maintain a valid driver’s license and good driving record.
5 years of work experience with warehouse management and warehouse inventory control.
2 years of work experience as a traveling manager.
Experience with SalesForce for project completion.
Preferred work experience with Access and Mobility Devices including the assembly of electrical equipment plus low voltage electrical work experience.
SALARY
$60K - $75K
Salary Increase
Relocation assistance
MISC
Interim Branch Manager (90-day probationary period) Periodically travel to HQ for meetings, trainings, development
M-F 9a to 5:30p
BENEFITS
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance
WORK LOCATION
Bronx, NJ – on-site at warehouse Monday to Friday 9a to 5:30p 40 per week
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.