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Job description
The Branch Manager oversees all branch operations, personnel, customer relationships, financial performance, and service delivery activities. This leader ensures the branch meets operational goals, drives technician productivity, strengthens customer satisfaction, and maintains safety and compliance standards
This role requires a strong balance of leadership ability, operational execution, technical understanding, and financial management
Key Responsibilities
Lead, coach, and develop a team of technicians, dispatchers, service writers, and administrative staff
Oversee staffing levels, recruitment needs, onboarding, and ongoing employee performance
Foster a culture of safety, accountability, teamwork, and continuous improvement
Conduct regular team meetings, check-ins, and performance reviews
Oversee daily service operations, ensuring efficient scheduling, dispatching, and completion of work
Monitor technician productivity, job progress, and service quality
Ensure accurate and timely submission of job documentation, timesheets, and service records
Support service writers in producing accurate estimates and coordinating follow-up
Maintain branch equipment, fleet, facility, and operational readiness
Strengthen customer relationships through clear communication, responsiveness, and quality service
Conduct site visits when needed to scope for jobs, resolve issues, or support the sales process
Ensure timely resolution of customer complaints or escalation
Partner with Sales on maintenance contract pricing and customer proposals
Manage branch budget, costs, revenue targets, and gross margin expectations
Manage the branch to financial & operational performance KPIs such as PM attainment, QR/PM ratio, Recurring Services Revenue as % of Budget, revenue per technician, EBITDA as a % of budget and billing timelines
Manage the branch to EH&S metrics such as TRIR, TVIR, and DART
Drive continuous improvement to meet or exceed monthly financial goals
Oversee billing accuracy and coordinate with A/R on past-due accounts
Enforce company safety standards, field compliance requirements, and quality procedures
Ensure no safety incidents and minimize quality issues or customer rework
Promote adherence to regulatory guidelines and company operating procedures
Work closely with Sales, A/R, Operations, and Technical Support to ensure seamless branch performance
Partner with Technical Support to identify training needs and skill development plans for technicians
Support corporate initiatives related to process improvement, reporting, or operational systems
Oversee the full lifecycle of quoted repairs, ensuring accuracy, profitability, and alignment with customer expectations
Communicate repair recommendations, pricing, and approvals directly with customers and internal team
Coordinate scheduling and resources to ensure timely completion of all approved quoted repairs
Perform all other duties and responsibilities as assigned
Requirements
5+ years of experience in field service operations required; prefer experience in power generation, electrical, industrial equipment, or related technical service environments
2+ years of leadership or supervisory experience
Strong operational management skills and understanding of service workflow
Ability to lead teams, drive accountability, and build customer trust
Excellent communication, problem solving, and decision-making skills
Financial acumen – ability to understand budgets, cost control, and revenue drive
Valid driver’s license and clean driving record
Preferred Qualifications
Experience with generator systems or similar mechanical/electrical equipment
EGSA certification or familiarity with generator applications
Experience using field service management software, scheduling platforms, and reporting tools
Technical or engineering-related education or certifications
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Worksite address
california, MO, 65018, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.