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Job description
Role Description
The Branch Manager is responsible for running the daily operations of the branch, coaching and developing staff to provide stellar member service and meet growth goals. Uphold the highest standards of professionalism, creating a positive experience for members and staff.Salary range is $68,000 to $78,000 a year.
Essential Functions and Responsibilities
Lead staff towards giving exemplary member service and helping our members reach their financial goals
Write performance appraisals, regularly monitor staff performance, guide to improve and recognize staff
Coach MSRs to achieve sales goals and member service goals
Maintain an up-to-date understanding of and ensure that the staff remains compliant with all policies, procedures, and regulations, including BSA, Patriot Act, and OFAC
Provide real-time, in-the-moment coaching as happens, not only through scheduled reviews
Conduct regular one-on-ones and side-by-side observations with each MSR to build technical competency and confidence
Foster a culture of teamwork, accountability, and exceptional member service
Has a keen eye for detail and accuracy to ensure internal audit procedures are followed by staff
Maintain communication with executive management team
Manage existing members' relationships and develop new business opportunities with members, including helping members with more complex financial needs
Be the primary backup for member response: assist with account opening, loan applications, and teller line as needed
Ensures all team members are proficient in assisting and educating members on how to conduct transactions through all channels including via ATM, mobile, and online banking
Actively engage with and build community connections through events and partnerships with local businesses and schools
Managing our general brand marketing and website maintenance, social media engagement, and maintaining and developing new marketing materials
Independently identify operational, compliance, or service gaps within the branch and proactively implement corrective solutions
Be the first line for solving escalated member problems that need management involvement
Qualifications
Bachelor's degree in related field, or equivalent work experience, preferred
Minimum 5 years of experience in credit unions or banks
Minimum 2-3 years of direct people management experience, including performance management and conducting difficult conversations
Minimum 2-3 years' lending experience
Proficient with Microsoft Word, Excel, and Canva
Maintains a growth mindset
Must be a team player and possess a high energy “can do” attitude
Notary Public
Bilingual proficiency: Spanish, Arabic, or Swahili are preferred languages
NMLS
People and team oriented
Demonstrated objectivity, neutrality and calmness under pressure
Ability to manage multiple priorities while maintaining accuracy and timeliness
Consistent follow-through on commitments and deadlines
Flexibility to work additional hours based on operational needs
Ability to handle multiple demands, prioritize tasks and stay organized
Exceptional computer skills including the ability to learn new software and troubleshoot member and staff technical problems
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.