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Job description
Branch Manager Safe ActThe Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, grow sales and client base in coordination with the consumer sales team. The overall objective of this role is to lead a team grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.Responsibilities:Develop a sales plans and drive individual production goals, including building referral network and relationships with internal partners and external contactsCreate an environment through activity-based coaching and performance development and implement/execute coaching plan to develop employee's skill set to achieve personal/branch goalsDevelop and execute integrated sales, relationship, and credit strategies that are aligned with the Retail Bank's priorities, execute business plan to achieve expected goals in all business categoriesSupport portfolio growth by identifying opportunities to deepen relationships and increase client acquisition and ensure clients receive optimal service and monitor/adhere to operational controlsCollaborate with branch partners to successfully achieve goals, build customer relationship and deliver customer serviceLeverage workforce planning tool to optimize staffing in branches and set expectations for branch staff, fostering an environment in which team members work together to achieve all business goalsIntegrate segment partners, partner with Assistant Manager and partner with the Division Operational to drive sales and drive outbound sales activities including: representing Citi and building partnerships in the communityConduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions usedLead hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staffResponsible for planning, budgeting and policy formulation and involved in short-term planning resource planningAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:6-10 years of relevant experience requiredPrevious experience in banking or financial industry preferredSales management experience preferredRegistered or willing to register as mortgage loan originator with Nationwide Mortgage LicensingObtain or willing to obtain unique identifier from RegistryConsistently demonstrates clear and concise written and verbal communication skillsConsistently demonstrates analytic skillsEducation:Bachelor's Degree/University degree or equivalent experienceMaster's degree preferredJob Family Group: Consumer SalesJob Family: Branch SalesTime Type: Full timePrimary Location: CA-MENLO PARK DE NOVO NEW LEASEPrimary Location Full Time Salary Range: $101,760.00 - $152,640.00In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Most Relevant Skills: Please see the requirements listed above.Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.Anticipated Posting Close Date: Sep 21, 2026Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Worksite address
menlo park, CA, 94025, US
Who can apply
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