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Job description
Lino Lakes
7089 Otter Lake Road
Suite 100
Lino Lakes, MN 55038, USA
At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance; we believe you will feel the Affinity Plus difference.
Position Overview
The Branch Manager I is responsible for providing leadership support of and managing the day-to-day operations in a branch or channel. This role is instrumental in ensuring employees are engaged and providing the best experience for our members. Additionally, the Branch Manager is accountable for the daily branch operations including: scheduling to ensure staffing levels meet member need, addressing and coaching employees through more complex member issues, and conducting branch verification reports. This role is also accountable for building rapport with members and the community.
Duties and Responsibilities
Provide on-site and remote leadership of all aspects of daily operational activities of the branch
Create and foster team connections and belonging by building positive and connective relationships
Innovates and leads through change by seeking out and being open to new ways of approaching problems; tries new approaches
Responsible to create and manage branch schedules and ensure staffing levels meet member need
Makes decisions in alignment with our values and mission; in relation to employees, members, goals, revenues and expenses; comfortable working within the gray, not having all the information; in relation to employees, members, area goals, revenues and expenses
Interview, hire, coach, train, and developemployees to successfully meet role expectations and expertise in partnership with their direct leader
Assist employees or members in solving complex account issues and escalated situations
Ensure branch compliance with all Credit Union policies and procedures, state and federal laws, and regulations
Conduct and complete monthly branch verification reports
Prepare and deliver written performance evaluations and performance actions
Drive team performance and engagement by conducting frequent team meetings and individual employee dialogs; ensuring employees are informed of organizational news, changes in operational policy and procedures, and are focused on member service and organizational results
Actively participate in community based/business development activities within communities to promote awareness of Affinity Plus
Has the knowledge, skill and ability to perform in the capacity of any member facing position to support member need
Takes accountability for oneself and holds self accountable in performance, development, etc.
Provides support based on area to organizational initiatives involving promotions, projects, goals for area, leading Omni Channel experience in area, etc.
Participate in local and statewide leadership development meetings
Other duties as assigned
Qualifications and Skills
2+ years of proven, progressive leadership experience
B.S./B.A. degree in business, finance or related field preferred or equivalent experience
Experience in consumer lending, checking/savings accounts, IRAs, CDs, and other credit union products preferred
Ability to provide on-site leadership to a team in a small sized market/team
Knowledge and understanding of State and Federal laws pertaining to Credit Union Industry
Ability to effectively coach, lead and motivate employees to achieve results
Strong analytical skills required with a high degree of accuracy
Aptitude to work independently as well as part of a team and ability to collaborate with others
Strong verbal and written communication skills
Time Management skills and the ability to prioritize workload based on department and member needs
Flexibility to adapt and succeed in a dynamic environment
Sitting 70-75% and Standing 25-30%
Working at a computer 90% of the day
Bending, twisting, kneeling, stooping or crouching when appropriate, on occasion
Repetitive movements, including but not limited to typing, mousing, phones, etc.
Lift, carry, push or pull up to approx. 50 pounds (supplies, etc.)
Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction
Required Work Schedule
Monday–Friday, with rotating Saturdays. Consistent and reliable attendance isa required essential function of this role to meet the needs of the department/team and organization.
Location
This position will be based at our upcoming NEW Lino Lakes branch, opening in early spring 2027. Initial training and work will be based out of another metro area branch until the opening date.
Compensation
This position has a starting pay range of $56,100 — $71,500 annually.
In alignment with our commitment to pay transparency, we are providing a good-faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role’s responsibilities, required qualifications, and relevant experience. The actual pay may vary depending on the selected candidate’s skills, experience, and other qualifications.
Total Rewards
Affinity Plus offers a comprehensive Total Rewards package that goes beyond base pay. In partnership with the State of MN Employer Group, Affinity Plus provides low-cost medical, dental and vision insurance coverage options. Additionally, Affinity Plus frontloads all sick time hours and a portion of vacation hours for all new employees, offers a variety of paid leave options, a monthly wellness benefit, and immediate 401K matching up to 5%. Our Total Rewards philosophy is designed to support your well-being and growth while fostering a fair and inclusive workplace.
Disclaimer
Applicants may be subject to a background and credit check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, Affinity Plus Federal Credit Union will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, Affinity Plus Federal Credit Union retains the right to change or assign other duties to this position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.