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Job description
HOPE Overview
HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at
HOPE Overview
HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at
Title: Branch Manager
Department: Retail Operations
Reports To: VP, Regional Branch Administrator
Supervises: Head Tellers, Tellers, Member Service Representatives
Job Classification
Exempt, Full-time
Job Summary
The Branch Manager is responsible for the operations of assigned HOPE branches. The position will supervise all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance. Additional responsibilities include maintaining branch security, overseeing daily transactions, ensuring member deposit growth and retention, and addressing any other branch or member-related issues.
Essential Functions
Branch Operations Management
Manage and oversee all branch operations
Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits
Responsible for goals and objectives per corporate work plan
Process and approve wire transfers
Review all daily transactions
Open and close branch, ensuring accurate completion of all reports, checklists, and procedures
Perform general administrative duties such as attending meetings, report production, provide information required for investor reporting, etc.
Back-up Tellers, Head Tellers, and Member Service Representatives when necessary
Perform other duties as assigned
Team Management and Development
Lead and support Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance
Lead team to achieve and maintain product, service, and member goals, including cross selling of HOPE’s products and services
Provide training, coaching, and development to all branch personnel
Identify and recruit talent to build a highly efficient team, onboard and initiate training for team members
Prepare and host morning huddles before branch opening
Cross-functional Collaboration
Support HOPE’s sales activities and collaborate with HOPE partners
Risk Management and Compliance
Adhere to all HOPE policies, procedures, and security protocols and provide feedback to leadership on improvement opportunities
Adhere to all regulatory compliance requirements
Facility Management
Maintain and improve branch facility standards (marketing collateral, cleanliness, documentation)
Accountability for Business Results
Member service scores
Branch losses and profitability
Deposit growth
Specified Authority Level
Authorize cash transactions up to $15,000
Authorize wires up to $100,000
Approve check deposits up to $10,000
Provide dual control access to vault
Access to retail computer systems
Desired Qualifications
Bachelor’s degree, business concentration preferred
5+ years of experience in banking or financial industry
2+ years supervisory experience
Experience in cross-selling environments
Fluent in English required and Spanish preferred
Work Environment
Employee spends the majority of time in office environment, generally accessible to the public, members, and potential members
Noise level in the work environment is usually moderate
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Physical Demands
Employee is regularly required to sit, stand and walk
Employee will use hands to finger, handle or feel, reach with hands and arms, and talk or hear
Employee will irregularly lift and/or move up to 10 pounds
Employee will frequently travel to various branches within the company’s market
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Comprehensive Benefits Package
Paid Vacation and Sick Time
11 Paid Holidays
401(k) with Company Match
Medical, Dental, and Vision Benefits
Flexible Spending Account (FSA)
Disability Benefits
Life Insurance, Critical Illness, Accident
Employee Assistance Program (EAP)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
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Worksite address
little rock, AR, 72208, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.