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Job description
The Staff Pad has partnered with a reputable family-owned distributor of low-voltage electronics to hire an experienced Branch Manager for their Grand Rapids, MI location
The Branch Manager will lead day-to-day branch operations, oversee sales and logistics teams, and implement policies, procedures, and best practices that drive operational efficiency and business growth
What You’ll Do
Maintain company's customer service standards and report service concerns as needed
Oversee and understand all branch sales and operational functions, including sales, shipping, receiving, repairs/CRS, RM modules, and inventory
Partner with Sales and Marketing to strengthen vendor relationships, coordinate training and counter days, and support go-to-market strategies
Drive branch growth by prospecting new customers and supporting team sales efforts
Reduce slow-moving, discontinued, and dead stock while managing inventory performance metrics, with a focus on: Inventory turns, D&E ranked products, and surplus stock
Achieve branch and personal sales goals established by the Sales Manager by: Planning sales strategies and mentoring the existing sales team
Setting goals to support monthly and quarterly sales targets
Review customer performance, recover lost business, support customer growth, and manage gross profit goals
Partner with Corporate on recruiting, hiring, onboarding, training, and employee development
Support ongoing training, product knowledge, skill development, and employee mentorship
Train and mentor the Assistant Branch Manager to support branch operations during absences
Promote team performance, growth, accountability, and effective delegation
Partner with Sales, Operations, and HR on employee evaluations and personnel matters
Maintain accurate inventory, warehouse/showroom organization, cycle counts, and physical inventory preparation
Oversee daily showroom stocking, merchandising, and appearance, ensuring demonstration units are current and operational
Ensure all administrative tasks and branch reporting are completed accurately and on time
Maintain regular communication with Sales Management and Corporate
Ensure compliance with company policies and procedures and report violations to the Sales/Operations Manager
Maintain a safe, secure, clean, and professional work environment
What We Are Looking For
High school diploma or equivalent
5–7 years of relevant sales experience + 1–3 years of management experience preferred
Experience in low-voltage industries, particularly fire and life safety, video surveillance, access control, and voice communication
Additional Skills & Attributes
Strong verbal and written communication & problem-solving skills
Ability to work independently and collaboratively
Training and mentoring skills
Willingness to travel and work occasional evenings/weekends (Ability to perform physical tasks and occasionally lift/move up to 70 lbs
Ability to meet required visual demands
Computer, phone, ERP, Microsoft Office, and standard office equipment proficiency
What You Can Expect
Competitive salary with performance-based incentives
SEP IRA contributions and annual profit-sharing bonuses
Affordable medical, dental, and vision coverage
Ongoing development, career advancement, and a promote-from-within culture
Branch and warehouse/showroom environment with frequent interaction with inventory, warehouse operations, and customers
Schedule: Full-Time | O ccasional evenings/weekends | Location/Region: Grand Rapids, Michigan
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Worksite address
grand rapids, MI, 49528, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.