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Job description
At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.
The Branch Manager II is responsible for the overall day-to-day management of branch operations and staff, driving performance through effective leadership, sales execution, and operational excellence. This role sets the strategic direction for the branch, builds an engaged and customer-focused culture, and ensures the delivery of exceptional service and advisory consultation as needed to existing business banking clients in collaboration with Business Banker while continuing to grow Small Business and Consumer deposit relationships. This leader sets the direction for the branch, creates an engaged culture, and ensures exceptional service delivery to all clients within a commercial-oriented branch location.
Expected Work Hours
40 hours a week
Job Description
Responsibilities include but are not limited to:
Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
Ensures exceptional service delivery to all clients within a commercial-oriented branch location.
Partners closely with Business Banker in branch to grow existing Business Banking client relationships and prospect new ones as opportunities arise.
Works closely with Middle office to successfully fulfill needs of Business Banking and Middle Market clientele.
Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
Leads and encourages identification, escalation, and resolution of potential risks.
Foster a positive and high-performing branch environment that promotes Valley’s culture and drives strong associate engagement.
Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.
Requirements
Required Skills:
Ability to prioritize, organize, delegate, and execute.
Must have excellent verbal, written and interpersonal communication skills.
Strong understanding of commercial banking in order to grow and serve relationships.
Deep knowledge of account offerings, treasury services, online banking, lending and other commercial related products.
Ability to present a confident and professional demeanor to establish trust and convey
knowledge to the customer and resolve complex customer issues.
An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.
Required Experience:
High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.
Full-time/Part-time
Full-time
FLSA
Exempt
Total Rewards Summary
We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.
We offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria.
comprehensive health care and insurance plans
retirement savings options
tuition and adoption reimbursement programs
paid time off
mental health support
other valuable benefits programs
Further details regarding total compensation and benefits will be shared during the hiring process.
Pay Range $85,200.00 - $147,200.00 / year
Pay Transparency
In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.
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Employer Privacy Policy
Valley is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status or characteristic.
If you are a person with a disability and need a reasonable accommodation to search or apply for a career opportunity, please call us at , option 2, for assistance with an alternate method of access. A response to your accommodation request may take up to two business days. Other inquiries to this number will not receive a response.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.