Branch Manager

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Tewksbury, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. WWTS currently has an opening for a Branch Manager responsible for the leadership and direction of daily field operations within an identified geographic area. The Branch Manager is responsible for ensuring all pre-established goals and objectives of the Field Organization are met on a consistent basis.

Responsibilities

Lead and direct field operations technicians in assigned territory to comply with contractual service agreements

Coordinate activities of technicians responsible for the installation, service and repair of software and hardware equipment

Makes recommendations regarding appropriate staffing levels to Area Manager and plays an active role in the hiring process

Responsible for performance of assigned technicians including performance management, training and development and compliance with all established processes and policies

Contributes knowledge and understanding of geography and client service levels to prioritize and assign daily service calls and projects

Manages work procedures to meet schedules and client service requirements

Responsible for ensuring service call escalations are addressed to fruition within established guidelines

Manage and apply established cost containment measures and processes including but not limited to utilization of technicians, overtime goals, logistics and parts returns

Proactively identify and make recommendations for operational improvement

Communicate goals and objectives of the organization to field technicians

Attends client conference calls as needed

Performs all administrative functions for the assigned geography including approval of time cards, expenses, reporting requirements and staffing availability

Requirements

Education and Experience

Typically requires a Bachelor’s degree or equivalent and 3-6 years relevant experience

Preference will be given to candidates with supervisory experience

Certifications and/or Qualifications

Knowledge of relevant software and hardware

Maintain all required OEM Certifications as directed by Management

Skills

Strong written and oral communication skills

Excellent customer service and interpersonal skills

Strong organizational skills

Ability to balance multiple needs and concerns

Ability to delegate tasks efficiently

Ability to oversee the planning, organization, development and implementation of projects and services

After hours stand-by required for some clients

Ability to maintain professionalism when interacting with internal and external clients

Understanding of basic management techniques

Additional requirements may exist if offer of employment is extended

Ability to travel as required

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.