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Job description
Position Summary
Create an environment that promotes teamwork
Develop and meet annual business plan target for rental, sales, parts and service
Promote Thompson Tractor Company products and services
Hire, coach, and direct all branch employees
Negotiate mutually agreeable settlements on customer complaints
Establish and maintain personal working relationships with customers
Develop and recommend incentive programs to enhance results
Assist in collection of past due invoices
Maintain a safe working environment while managing the appearance and maintenance of the parts counter, warehouse, shop, and service vehicles
Effectively handle customer objections and concerns
Other duties as assigned by Supervisor
Position Summary
Create an environment that promotes teamwork
Develop and meet annual business plan target for rental, sales, parts and service
Promote Thompson Tractor Company products and services
Hire, coach, and direct all branch employees
Negotiate mutually agreeable settlements on customer complaints
Establish and maintain personal working relationships with customers
Develop and recommend incentive programs to enhance results
Assist in collection of past due invoices
Maintain a safe working environment while managing the appearance and maintenance of the parts counter, warehouse, shop, and service vehicles
Effectively handle customer objections and concerns
Other duties as assigned by Supervisor
Essential Responsibilities & Expectations
Create an environment that promotes teamwork
Develop and meet annual business plan target for rental, sales, parts and service
Promote Thompson Tractor Company products and services
Hire, coach, and direct all branch employees
Negotiate mutually agreeable settlements on customer complaints
Establish and maintain personal working relationships with customers
Develop and recommend incentive programs to enhance results
Assist in collection of past due invoicesMaintain a safe working environment while managing the appearance and maintenance of the parts counter, warehouse, shop, and service vehicles
Effectively handle customer objections and concerns
Other duties as assigned by Supervisor
Qualifications
Education
High school diploma or the equivalent / college degree preferred
Experience
Previous experience and a working knowledge of the rental and construction industry and equipment are preferred.
Experience using personal computers and basic typing skills are required.
Skills and Competencies
Excellent computer skills to include Microsoft Office 365
Telephone, written and verbal communication skills
Organizational skills
Microsoft Outlook and SharePoint
Microsoft Dynamics AX 2012
Job Training
Microsoft Word, Excel, and PowerPoint
Business communication skills training
Lift truck operator and OSHA training
Compliance training
Safety Summary
Working Conditions
Work is normally performed in company office or shop environment.
Exposure to physical risk and all weather conditions is associated with this position.
Sitting for extended periods of time and standing on hard surfaces for extended periods of time is often required.
The ability to safely operate lift trucks and other material handling equipment is required for this position.
Physical Requirements
Speaking
Listening
Writing
Typing
Reaching
Kneeling
Grasping
Stooping
Lifting up to 50 lbs.
Climbing on equipment
Driving (day and night)
Job Hazards
Tripping
Slipping
Falling
Job site hazards
Strains due to lifting
Hand injuries
Driving related hazards
Equipment movement
Overexertion due to stress and fatigue
Repetitive hand motion (computer work)
Back and neck strain
Stress
Potential harm from operating office equipment
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
Experience
Preferred
Previous experience and a working knowledge of the rental and construction industry and equipment are preferred.
Experience using personal computers and basic typing skills are required.
Education
Required
High School or Equivalent or better
Licenses & Certifications
Preferred
Driver's License Personal
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
opelika, AL, 36803, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.