About this opportunity
Worldwide TechServices, LLC lists this Branch Manager opportunity in phoenix, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Tewksbury, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. WWTS currently has an opening for a Branch Manager responsible for the leadership and direction of daily field operations within an identified geographic area. The Branch Manager is responsible for ensuring all pre-established goals and objectives of the Field Organization are met on a consistent basis.
Responsibilities
Lead and direct field operations technicians in assigned territory to comply with contractual service agreements
Coordinate activities of technicians responsible for the installation, service and repair of software and hardware equipment
Makes recommendations regarding appropriate staffing levels to Area Manager and plays an active role in the hiring process
Responsible for performance of assigned technicians including performance management, training and development and compliance with all established processes and policies
Contributes knowledge and understanding of geography and client service levels to prioritize and assign daily service calls and projects
Manages work procedures to meet schedules and client service requirements
Responsible for ensuring service call escalations are addressed to fruition within established guidelines
Manage and apply established cost containment measures and processes including but not limited to utilization of technicians, overtime goals, logistics and parts returns
Proactively identify and make recommendations for operational improvement
Communicate goals and objectives of the organization to field technicians
Attends client conference calls as needed
Performs all administrative functions for the assigned geography including approval of time cards, expenses, reporting requirements and staffing availability
Requirements
Education and Experience
Typically requires a Bachelor’s degree or equivalent and 3-6 years relevant experience
Preference will be given to candidates with supervisory experience
Certifications and/or Qualifications
Knowledge of relevant software and hardware
Maintain all required OEM Certifications as directed by Management
Skills
Strong written and oral communication skills
Excellent customer service and interpersonal skills
Strong organizational skills
Ability to balance multiple needs and concerns
Ability to delegate tasks efficiently
Ability to oversee the planning, organization, development and implementation of projects and services
After hours stand-by required for some clients
Ability to maintain professionalism when interacting with internal and external clients
Understanding of basic management techniques
Additional requirements may exist if offer of employment is extended
Ability to travel as required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
phoenix, AZ, 85003, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.