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Job description
Branch Manager - Queens West, Bilingual Spanish Speaking Preferred, Vice President
Job Overview
The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, growing sales and client base in coordination with the consumer sales team. The overall objective of this role is to lead a team, grow sales, build customer loyalty and recommend the development of business strategies or initiatives. The role may include management of activities by external organizations and direct management of individuals and sales teams.
Responsibilities
Develop a sales plan and drive individual production goals, including building a referral network and relationships with internal partners and external contacts
Create an environment through activity-based coaching and performance development; implement coaching plans to develop employees’ skills to achieve personal and branch goals
Develop and execute integrated sales, relationship, and credit strategies aligned with Retail Bank priorities; execute the business plan to achieve goals in all business categories
Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition; ensure clients receive optimal service and monitor adherence to operational controls
Collaborate with branch partners to achieve goals, build customer relationships and deliver customer service
Leverage workforce planning to optimize staffing and set expectations for branch staff, fostering teamwork to achieve business goals
Integrate segment partners with the Assistant Manager and the Division Operational teams to drive sales and outbound activities; represent Citi and build community partnerships
Conduct daily risk/proof processes to ensure adherence to operational requirements; investigate controllable losses and provide coaching
Lead hiring, performance management, compensation, communication and employee evaluation of branch staff
Plan and participate in budgeting and policy formulation; engage in short-term resource planning
Assess risk in business decisions, safeguard Citi and its clients and assets, enforce compliance with laws and regulations, and escalate and report control issues; supervise others and hold them accountable to standards
Qualifications
6-10 years of relevant experience required
Previous experience in banking or financial industry preferred
Sales management experience preferred
Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing
Obtain or willing to obtain unique identifier from Registry
Clear and concise written and verbal communication skills
Strong analytic skills
Education
Bachelor’s Degree/University degree or equivalent experience
Master’s degree preferred
This job description provides a high-level view of the work performed. Other job-related duties may be assigned as required.
Job Details
Job Req Id:
Location(s): New York, New York, United States
Job Type: On-Site/Resident
Posted: Jul. 15, 2026
Primary Location
Ridgewood New York United States
Primary Location Full Time Salary Range
$107,120.00 - $160,680.00
In addition to salary, Citi’s offerings may include discretionary and formulaic incentive and retention awards. Citi offers medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; and paid time off packages. Benefits vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Anticipated Posting Close Date
Jul 22, 2026
Automated Processing and AI
We use automated processing, including artificial intelligence, for legitimate business purposes to identify and align candidates with openings. If you choose to consent, we can match your skills to other suitable roles. All hiring decisions are made by humans; automated processing does not replace human judgment. See jurisdictional considerations for details.
Illinois residents – AI Notice and Right
Equal Opportunity Employer: Citi provides equal opportunity for all applicants and employees. Citi prohibits discrimination in employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.