About this opportunity
Frank's Supply Company, Inc. lists this Branch Manager opportunity in santa fe, New Mexico. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Frank's Supply Company is a major supplier of construction tools and equipment with our focus on both sales and rental. We are currently seeking a qualified Branch Manager for our Los Alamos, NM location.
Summary of Position Responsibilities
The branch manager oversees the day to day activities for the store, including, sales, warehousing, purchasing, pricing and customer relations. It is primarily through this position that we demonstrate our commitment to achieve customer service excellence. This position is responsible for performing customer service tasks in accordance with company business practices and in the professional manner required to build market share and maintain repeat business with our valued customers.
Specific Tasks and Responsibilities
Assumes overall responsibility for profitability of the branch. Oversees all branch sales, warehousing, pricing, accounting and customer relations.
Approves, within budgetary limits, all branch office expenditures for purchase of supplies and equipment.
May perform the duties of an Outside Salesperson as outlined in the job description for the position.
Prepares budget and sales forecasts for management.
Handles important customer complaints and service problems.
Assumes responsibility for the physical plant and maintenance.
Attends and participates in company meetings, industry conferences and conventions.
Performs duties inherent in all supervisory positions.
Must be able to identify, evaluate, and assimilate information before making quality decisions
Participate in personal development including activities as directed by management which can include:
Attending department and company meetings
Attending computer software seminars
Attending vendor and other training courses as approved by management; use self-instructional materials available
Read trade, vendor and other product or services materials
Keep informed about company plans, marketing and sales goals, promotions and related materials, policies and procedures
Other training courses approved by management
May prepare special reports for management.
Perform special projects, participate on project teams, and other tasks as assigned by management
Specific items the Branch Manager is responsible for include:
Dispatching and scheduling pick-ups and deliveries
Managing Employee time off and overtime
Receiving inventory; stay current on payables and ensure we receive early pay discounts
Keep basket tickets from building up; ensure they are processed daily
Conducting ongoing training and cross-training for all employees
Communicating regularly with Service Manager to service equipment timely and maintain fleet
Ensure annual inspections are current for all rental equipment as well as semi-trucks
Stay current on open order report
Ensure all clerical activities are happening on a regular basis including but not limited to balancing cash drawer, making bank deposits, and checking the mail box
Issuing necessary credits and filling out paperwork for vendor claims timely
Communicating and executing transfers timely
Interviewing, hiring, disciplining, and terminating staff as needed in conjunction with Human Resources
Participating in affirmative action and other necessary training via Human Resources
Writing POs for Type 08 expenses items timely
Staying current on work orders and sales orders
Setting minimum and maximum inventory levels, performing cycle counts, and managing inventory in conjunction with purchasing
Assisting Corporate Fleet Manager with evaluation of rental equipment and transfers as necessary
Communicate with Accounts Payables on buy out purchases and other credit card usage
Working Conditions and Physical Requirements
Sitting for extended periods of time
Good eyesight
Good hearing
Noisy environment must not be easily distracted
Overtime (evening and weekends); can be on short notice
Problem solving
Complaints handling
Customer contact
Job stress
Overhead reaching
Climbing stairs
Consistently able to lift packages up to 50 pounds
Good memory
Equipment and job resources consistently used include the computer and related technologies, telephone, fax machine, copier, and calculator
Qualifications
Computer skills
Good verbal communication skills
Good telephone etiquette
Good questioning (probing) skills
Good voice characteristics
Good language use
Above average reading comprehension
Basic math skills
Technical competence
Good attitude
Good interpersonal skills
Attention to detail
Coordinates with
Inside sales
Outside sales
Vendors
Customers
Accounting
Shipping & Receiving
Drivers
Rental department
Service department
Management
Owners
Supervises
Branch employees
Performance Standards
Check voice mail daily and return calls within 1 business day
Expedite purchase orders within 7 business days or less
Order processing error less than 1%
Receive stock and non-stock in to computer systems with errors less than 1%
Immediate coordination with sales representatives on bids, complaints, or other customer service related problems with their assigned accounts.
Maintain a 95% inventory shipping level.
Maintaining a neat and clean store and yard
Be Punctual
Be energetic and positive and lead by example
Delegate and direct staff in a clear and respectful manner
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Worksite address
santa fe, NM, 87503, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.