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Job description
Overview
At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This position acts as a player and coach, oversees branch operations, directly manages associate performance, and provides guidance to ensure associates help customers reach their financial goals by understanding and meeting customer needs. Branch Managers are expected to drive branch performance through strong individual sales and by ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch.
Regions' mission is to make life better for our customers and communities. We are looking for candidates committed to fostering customer relationships, identifying needs, and creating a path to achieving financial goals. The successful candidate should be driven and competitive, as well as motivated to work as a team to achieve a common goal, in a fast paced and energetic environment with the ability to provide personalized customer service.
Primary Responsibilities
Leads a small to moderate sized team of branch associates responsible for impacting new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions
Conducts outside sales efforts to generate new business while maintaining and expanding existing consumer and business banking relationships
Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness and about emerging bank technology and digital solutions (mobile, online, ATM)
Coaches and develops branch associates through execution of iConnect – Regions Sales, Service and Coaching process, with guidance from mentor and senior managers
Provides consistent coaching to strengthen product knowledge and identify customer needs
Educates and advises customers on Regions Consumer and Business products and services, including loans, deposits, annuities, and life insurance
Ensures a consistent optimal customer experience, including handling transactional needs as needed
Resolves escalated customer and associate issues with guidance from senior leadership and Human Resources
Manages recruiting and selection for the assigned branch
Maintains relationships with Line of Business partners and refers customers to internal experts for complex financial goals
Follows all bank policies, processes, procedures, and internal audit requirements; ensures operational risk management duties are completed by all associates
This position is exempt from timekeeping under the Fair Labor Standards Act and is not eligible for overtime pay
This position is incentive eligible
This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS)
Requirements
High School Diploma or GED
Three (3) years of Financial Services, sales, or sales management experience
Expected to obtain an active Life Insurance License within first twelve (12) months and maintain continuing education for licensing requirements
Ability to work on Saturdays as needed
Preferences
Life Insurance License
College degree
Supervisory experience within the Financial Services industry
Six (6) years of banking and/or lending experience
Six (6) years of relationship-based client consultation experience
Skills and Competencies
Ability to exhibit mastery of key advice, guidance, and education concepts
Ability to handle multiple priorities simultaneously
Ability to provide effective feedback and guidance
Excellent communication and customer service skills
Excellent leadership and problem-solving skills
Position Type
Full time
Compensation Details
Pay ranges are job specific and provided as a point-of-market reference. Other factors such as experience, skills, knowledge, contribution, location, and performance influence pay. Target information is based on the Metropolitan Statistical Area Market Range for the location and level.
Job Range Target: $61,848.85 USD - $80,797.50 USD
Incentive Plans: This role is eligible to participate in a commission incentive plan with potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Regions offers a benefits package that is flexible and comprehensive. The following is a synopsis of benefits offered for informational purposes and is not a complete summary of plan terms and conditions:
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note benefits and plans may be changed or terminated at any time. For more information, refer to Regions’ benefits page.
Location
Memphis, Tennessee
Equal Opportunity
Equal Opportunity Employer/including Disabled/Veterans
Job applications are accepted electronically through Regions’ career site for at least five business days from posting. Higher-volume positions may remain active longer due to business need and may be closed at any time at the company's discretion.
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Worksite address
memphis, TN, 37544, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.