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Job description
Job SummaryThe Branch Manager is responsible for managing and overseeing all branch activities, including branch operations, customer service, and sales. The Branch Manager is responsible for achieving branch sales, budget, and profitability goals by effectively designing, implementing, and leading the branch’s marketing/action plan. The Branch Manager builds meaningful relationships with the people they serve, learns customers’ goals and needs, and makes appropriate Bank product and service recommendations. The Branch Manager actively coaches, leads and motivates employees to effectively identify the financial needs of the Bank’s customers and increase the branch’s customer base and profitability. The Branch Manager is responsible for ensuring that branch employees effectively carry out their responsibilities in accordance with federal and state laws and Bank policies and procedures. Branch Managers are empowered to effect real change at work through taking ownership of their office as if it were their own business and is required to exercise discretion and independent judgment, as necessary.
Essential Duties
Manages and oversees all branch activities, including branch operations, customer service, sales, and regulatory compliance.
Responsible for achieving sales, budget, and profitability goals.
Ensures that the customer experience is consistent with the Bank’s values and objectives, using available resources and technologies to optimize the customer experience.
Develops, implements, and oversees an annual branch marketing/action plan to include specific goals and strategies to maximize revenue.
Proactively leads, mentors, and coaches employees to identify opportunities for cross-sell, retention of accounts, and the acquisition of new deposit relationships.
Participates in the needs-based selling of bank products and services.
Ensures client retention and relationship expansion through branch cross selling activities.
Manages the branch customer portfolio for optimum performance.
Participates in events that demonstrate support for the community and increases business opportunities for the Bank.
Trains and coaches employees in the area of client service, sales, regulatory requirements, bank products, and bank policies and procedures to ensure compliance with federal and state laws and regulations.
Promotes employees through training, cross-training, coaching and career planning.
Oversees and administers all human resources issues at the branch.
Monitors compliance with bank safety rules and applicable safety and health standards established by federal, state, or local laws and regulations.
Required Knowledge
Business Products and Services
Bank Policies & Procedures
Bank Secrecy Act
Privacy Laws
Awareness of Federal Guidelines and Regulations
Regulation CC
Regulation DD
Regulation D
Regulation E (EFT)
Bank Protection Act (Security)
Privacy Laws
Regulation BB (CRA)
Basic knowledge of Regulation B (ECOA)
Fair Credit Reporting Act
Teller Operations
New Account Procedures
Safe Deposit Box Procedures
Products & Services
FDIC Insurance
Basic Knowledge, Skills and Abilities
Management / Leadership Skills
Supervisory / Mentoring Skills
Motivating/Coaching Skills
Clear understanding of the English Language (Spoken & Written)
Basic Mathematics Skills
Telephone Skills
Customer Service Skills
Strong typing skills
Critical Thinking, Judgment & Problem Solving Skills
Ability to actively listen & learn
Ability to use oral communication techniques to sell products or services
Ability to respectfully communicate with Supervisors and Co-workers
Ability to effectively deal with unpleasant, angry or discourteous people
Ability and desire to interact in a team environment, and willingness to contribute to team efforts
Education and Experience
Bachelor’s Degree or equivalent work experience required
Branch Managers should have a minimum of 3-5+ years? experience managing branch employees and/or managing sales or operations of the branch.
Preferred candidate must have 24 to 36 months of new account and sales experience.
Additional Requirements
Ability to travel to various bank and/or client locations as needed
Some Saturday hours may be required
As a part of the Bank’s internal control systems, employees holding sensitive positions must have a separation of duties each year.
This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet a minimum absence requirement of one week each and every calendar year.
This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management. Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
Physical Requirements & Work Environment
Requires repetitive movement.
Requires sitting for prolonged periods of time.
Requires lifting up to 25lbs.
Requires using hands to handle, control or feel objects.
Office setting w/controlled temperature.
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Worksite address
yorba linda, CA, 92686, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.